Operation Manager

Join Guerilla Staffing Solutions' internal team as a Client Success Manager, working onsite on the night shift. You will build strong relationships with our clients and staff, coordinate account support, monitor performance, and identify opportunities to grow our business.

Salary Range and Work Set-up

Salary Range: PHP 30,000 - PHP 50,000
Work Set-up: Onsite | Tuesday to Friday (7PM - 5AM PHT)

Responsibilities

• Serve as the main point of contact for all assigned clients.
• Build and maintain strong client relationships through regular check-ins and proactive communication.
• Maintain regular contact with staff assigned to your accounts and support their day-to-day concerns.
• Act as a fair and professional bridge between clients and staff, advocating appropriately for both.
• Prepare and deliver accurate end-of-month reports to clients.
• Work toward a monthly target of closing 3 new seats and identify opportunities to grow existing accounts.
• Keep HubSpot CRM updated and submit accurate end-of-day reports.
• Escalate client and staff concerns to the appropriate person when needed and follow through on each concern.

Requirements

• Comfortable working independently on the night shift, from 7PM - 5AM PHT.
• At least 2–3 years of experience as a Customer Service Representative or in a similar client-facing role.
• Female applicants preferred.
• Strong written and verbal communication skills.
• Strong organisational skills, ownership, and follow-through.
• Ability to manage multiple accounts and priorities without constant supervision.
• A professional, level-headed approach to sensitive situations and escalating concerns.
• Experience handling or leading a team is preferred but not required.
• Proficiency in HubSpot CRM or similar platforms is preferred.

Benefits:

At Guerilla, we support your wellbeing, celebrate your milestones, and help you feel part of the team.

• 4-Day Work Week — Work Tuesday to Friday and enjoy a full 3-day weekend, every week. Same pay, more time for yourself, your family, and everything that matters.
• HMO with One Free Dependent — Eligible employees receive health coverage for themselves and one dependent at no additional cost.
• 15 Annual Leave Credits — Enjoy 10 vacation leaves and 5 sick leaves to rest, recharge, and attend to personal needs.
• Government Benefits and 13th Month Pay — Receive SSS, PhilHealth, and Pag-IBIG contributions, plus 13th month pay.
• Additional Leave Support — Access applicable calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave when you need it.
• Overtime, Holiday, and Night Differential Pay — Receive applicable additional pay for overtime, holiday work, night shifts, and other premium work periods.
• Birthday Gifts and Service Recognition — Celebrate your birthday and career milestones through gifts, work anniversary celebrations, and long-service awards.
• Recognition for Your Contributions — Be appreciated for quality work, teamwork, initiative, and contributions that make a difference.
• Recognition Rewards — Earn monetary rewards through approved peer recognition for helping colleagues, delivering quality work, showing initiative, and making a positive difference. Rewards are subject to program guidelines and approval.
• Team Activities, Wellness, and Discounts — Enjoy team meals, team building, our company year-end party, company celebrations, wellness activities, and discounts from selected partner hotels, restaurants, and more.