Operation Manager

About the role

To lead the day-to-day operations of the Purpose-Built Student Accommodation (PBSA) property and ensure a safe, efficient, welcoming and student-focused living environment. The role is responsible for operational readiness, resident services, facilities coordination, service quality, cost control, and the performance of on-site staff and service providers.

Key responsibilities

• Support property handover, testing and commissioning, defect follow-up, operational setup and opening preparation
• Develop and implement operating procedures, checklists, emergency arrangements, service standards and reporting routines
• Oversee daily property operations and ensure student rooms, common areas, amenities and back-of-house areas are properly managed
• Supervise and coordinate front-of-house, cleaning, security, technical and other operational support functions
• Conduct regular property inspections, identify operational issues and follow up on corrective actions
• Handle student enquiries, requests, feedback, complaints and incidents professionally and in a timely manner
• Coordinate preventive and corrective maintenance for building systems, equipment, student rooms and common facilities
• Monitor technical issues, defects and repair works, and follow up with internal technical staff and external service providers
• Manage the performance of cleaning, security, maintenance and other service providers according to agreed service standards
• Supervise, coach and train on-site operational staff to maintain consistent standards and a strong service culture

About you

• Professional and presentable, hands-on, proactive and service-oriented
• Strong leadership, execution, problem-solving and organisational skills
• Team player with a strong sense of accountability and a high level of integrity
• Bachelor's degree or diploma in Property Management, Facilities Management, Hospitality Management, Business Administration or a related discipline
• Minimum 5 years of relevant experience in property operations, hospitality, serviced apartments, hotels, PBSA, co-living, residential management or a comparable service environment
• Experience in pre-opening, property handover or operational setup is highly preferred
• Good knowledge of building operations, facilities coordination, contractor management, safety practices and resident services
• Experience managing cleaning, security, technical, front-of-house or resident service teams is preferred
• Good commercial awareness with experience in budget monitoring, quotation review and cost control
• Ability to work independently, manage multiple priorities and perform effectively under pressure