Operation Manager

1. Operations Management

• Lead and oversee daily operational activities to ensure all accommodation units meet company quality, cleanliness, and presentation standards.
• Plan, schedule, and monitor manpower deployment to optimize operational efficiency and control labor costs.
• Supervise team performance, provide feedback, and identify training and development needs.
• Develop, implement, and improve operational SOPs, checklists, and quality standards.
• Support recruitment, onboarding, and continuous development of team members.
• Ensure compliance with company policies, safety requirements, and operational procedures.

2. Quality Control & Performance Monitoring

• Conduct regular inspections of accommodation units and facilities to ensure they meet company standards and are ready before guest check-in.
• Identify operational gaps and implement corrective actions to maintain consistent service quality.
• Monitor task completion, team productivity, and recurring quality issues.
• Work closely with other department teams to resolve operational issues and guest complaints promptly.
• Prepare operational and quality reports, recommending improvements to enhance efficiency and guest satisfaction.

3. Inventory & Stock Management

• Establish and enforce inventory control procedures, including par levels, FIFO (First In, First Out), stock issuance, and replenishment.
• Monitor inventory levels of supplies, linens, amenities, and equipment to ensure sufficient stock availability.
• Review and approve purchase requests in accordance with company procedures and coordinate with Procurement and Finance for ordering.
• Monitor stock consumption, wastage, and usage trends to optimize inventory levels and control operational costs.
• Conduct regular stock checks and investigate inventory discrepancies.
• Ensure accurate inventory records and stock movement documentation are maintained.

4. Data Analysis & Cost Control

• Review weekly and monthly consumption reports and operational data.
• Analyze usage patterns, manpower productivity, and operational costs to identify areas for improvement.
• Ensure accuracy and consistency of operational records, inventory data, and performance reports.
• Use data to support budgeting, forecasting, resource planning, and cost-control initiatives.
• Prepare regular performance reports and provide actionable recommendations to management.