Operation Manager

The Operations Manager will be responsible for planning, managing, and monitoring the day-to-day operations of MajheApp. The role involves coordinating across departments, managing on-ground teams, overseeing service partner onboarding, improving operational efficiency, and ensuring the smooth delivery of services through the MajheApp platform.

2. Key Roles and Responsibilities

• Oversee and manage the daily operations of MajheApp across its various services, including mobility, transportation, deliveries, and other digital services.
• Plan, implement, and monitor operational strategies to achieve company objectives and business targets.
• Manage and supervise on-ground executives, onboarding teams, customer support staff, and other operational personnel.
• Coordinate the onboarding, verification, and activation of drivers, delivery partners, merchants, vendors, and other service providers.
• Monitor daily performance, productivity, service quality, and operational targets.
• Develop and implement Standard Operating Procedures (SOPs) to improve efficiency and maintain consistency across operations.
• Coordinate with technology, marketing, customer support, finance, and management teams to resolve operational issues.
• Track key performance indicators (KPIs), prepare daily and weekly operational reports, and submit performance updates to management.
• Identify operational challenges, investigate customer and partner complaints, and implement corrective actions.
• Monitor service availability, partner activity, customer experience, and operational compliance.
• Assist in workforce planning, shift scheduling, resource allocation, and field activity management.
• Maintain accurate records of onboarding, attendance, productivity, service issues, and operational performance.
• Support business expansion by identifying new operational opportunities and improving service coverage across Goa.
• Ensure adherence to company policies, internal procedures, applicable regulations, and management instructions.
• Perform other operational responsibilities assigned by management from time to time.

3. Required Skills and Competencies

• Strong leadership, team management, and problem-solving skills.
• Excellent communication, coordination, and organizational abilities.
• Ability to manage multiple tasks and work in a fast-paced startup environment.
• Proficiency in Microsoft Excel, Google Sheets, reporting tools, and operational software.
• Ability to analyze performance data and make practical, data-driven decisions.
• Strong accountability, time management, and decision-making skills.
• Willingness to travel within Goa for field operations and partner coordination.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person