Operation Manager

Company: Student Housing India Ltd. (SHIL)

Location: Mumbai, Maharashtra

Employment Type: Full-time

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Experience: 3–6 years preferred

Salary: ₹50,000 per month

About us

Student Housing India Ltd. (SHIL) is one of Mumbai’s pioneering student accommodation and co-living companies, with over a decade of experience in building and operating high-quality residential spaces for students.

We provide students with comfortable, secure and well-managed accommodation while ensuring a smooth experience for students and their families.

Job Summary

We are looking for an experienced and proactive Operations Manager – Property Management to take complete responsibility for the day-to-day operations of our properties.

The Operations Manager will oversee property maintenance, housekeeping, security, staff, vendors, resident experience and overall operational efficiency.

Key Responsibilities

• Take complete ownership of day-to-day property operations.
• Ensure all properties are clean, safe, functional and well-maintained.
• Manage housekeeping, security, maintenance and other property staff.
• Monitor staff performance, attendance and daily responsibilities.
• Conduct regular property inspections.
• Handle and resolve resident complaints and operational escalations.
• Coordinate check-ins, check-outs and room-related requirements.
• Coordinate with maintenance teams and external vendors.
• Ensure timely repairs and preventive maintenance.
• Monitor vendor performance and service quality.
• Manage operational expenses and ensure cost-effective operations.
• Maintain property records, reports and documentation.
• Ensure company policies, safety standards and property rules are followed.
• Prepare regular operational reports for senior management.
• Identify operational gaps and implement practical solutions.
• Coordinate with senior management regarding important property matters.
• Ensure a high-quality living experience for all residents.

Requirements

• Bachelor’s degree in any discipline.
• 3–6 years of experience in property management, facility management, hospitality, co-living, student housing or a similar industry.
• Strong leadership and team-management skills.
• Excellent communication and problem-solving abilities.
• Good knowledge of property operations and maintenance.
• Strong vendor and stakeholder management skills.
• Ability to manage multiple operational requirements simultaneously.
• Proficiency in MS Office / Google Workspace.
• Strong ownership, accountability and follow-up skills.

Key Skills

Property Management | Operations Management | Facility Management | Team Management | Vendor Management | Maintenance | Resident Management | Complaint Resolution | Housekeeping | Security Management | Cost Control | Problem Solving

Pay: From ₹50,000.00 per month

Benefits:

• Food provided
• Internet reimbursement
• Provident Fund

Work Location: In person