Operation Manager

About the role
We are seeking an experienced Operation Manager to join our team at our Alor Setar, Kedah facility. This is a full-time position that plays a strategic role in overseeing the day-to-day operations of our healthcare services. As Operation Manager, you will be responsible for ensuring operational efficiency, maintaining service quality, and supporting our team to deliver exceptional care to our patients. This role is crucial in bridging operational requirements with our clinical and administrative teams, ensuring smooth and effective service delivery.

Key responsibilities

1. Operational Management

• Oversee daily operations of MHUB café and kitchen, ensuring smooth workflow and compliance with operational standards.

• Develop and implement operational procedures to improve efficiency, quality, and customer satisfaction.

• Monitor inventory, ordering, and stock control to maintain optimum levels.

1. Team Management

• Recruit, train, and supervise kitchen and service staff, fostering a positive and productive work environment.

• Plan staff schedules, manage shift rotations, and ensure adequate manpower coverage.

• Conduct regular performance reviews and provide feedback for staff development.

1. Financial & Cost Control

• Monitor budget, control food and labor costs, and identify cost-saving opportunities.

• Ensure accurate sales reporting and contribute to profitability targets.

1. Customer & Stakeholder Engagement

• Maintain excellent customer service standards and handle feedback promptly.

• Coordinate with the Head, Healthcare & Cafe Business for operational updates, menu changes, and promotional activities.

1. Compliance & Safety

• Enforce compliance with occupational safety, hazard prevention, and hygiene protocols.

• Conduct regular kitchen audits to ensure adherence to HACCP and other regulatory standards.

Skills and knowledge

1. Operational Management – Strong skills in planning, organizing, and overseeing daily café/kitchen operations.

2. Food Safety & Hygiene – In-depth knowledge of HACCP, KKM regulations, and industry best practices.

3. Cost Control & Budgeting – Ability to manage food, labor, and operational costs effectively.

4. Leadership & People Management – Skilled in supervising, training, and motivating a diverse team.

5. Customer Service Orientation – Strong focus on delivering excellent dining experiences.

6. Problem-Solving & Decision-Making – Ability to resolve operational and kitchen challenges promptly.

7. Inventory & Supply Chain Management – Proficient in stock control, ordering, and supplier coordination.

8. Communication Skills – Clear verbal and written communication for staff coordination and stakeholder engagement.

9. Adaptability – Flexible in managing both operational and culinary responsibilities in a fast-paced environment