Operation Manager - Gujarat

Role & responsibilities

• Manage day-to-day operations, resolving issues, and ensuring client satisfaction

• Understand client needs, build strong relationships, and drive account growth

• Oversee IFM services, ensuring quality and compliance

• Manage audits, ensuring adherence to standards and regulations

• Drive business development, identifying new opportunities and growth areas

• Manage transition processes, ensuring smooth onboarding and service delivery

• Monitor P&L, BTR, and other key metrics to drive business growth

• Lead a team to deliver exceptional service and drive results

• Identify opportunities for organic growth, process improvements, and technical upgradation

• Stay updated on industry trends, best practices, and technical advancements in IFM

Requirements:

• MBA/PGDM or equivalent in Operations/Facilities Management

• 10-20 years of experience in IFM/operations, with a proven track record

• Experience in managing audits, compliance, and client relationships

• Strong understanding of P&L, BTR, and business development

• Technical knowledge of IFM services, systems, and processes

• Excellent communication, leadership, and problem-solving skills

Preferred:

• Experience in managing large IFM contracts and client relationships

• Knowledge of industry standards and regulations

• Experience with technical aspects like BMS, HVAC, electrical, and mechanical systems