Operation Manager (Logistics & Warehouse)

Industry: Massage Chairs

Role Overview

The Operation Manager oversees backend operations for large, high-value massage chairs, managing warehouse handling, inventory accuracy, logistics, installation coordination, and backend after-sales workflows. The role ensures safe handling, on-time delivery, accurate stock control, and smooth installation readiness across warehouses and logistics partners.

Key Responsibilities

1. Warehouse & Handling Operations

• Manage storage, movement, and handling of bulky, heavy massage chairs
• Design warehouse layout for oversized SKUs and spare parts
• Enforce SOPs for lifting, palletizing, packaging, and damage prevention
• Oversee inbound QC (carton integrity, model/serial verification)

2. Inventory & Asset Control

• Maintain accurate inventory by model, color, serial number
• Track demo units, showroom stock, refurbished, and damaged units
• Manage spare parts inventory (rollers, control panels, motors)
• Conduct periodic physical counts and reconciliation

3. Logistics & Delivery Management

• Coordinate white-glove delivery teams and transport partners
• Plan route scheduling for large-item deliveries
• Ensure delivery readiness (access checks, lift availability, staircase risks)
• Monitor delivery SLA, damage rates, and failed delivery cases

4. Installation & Backend Coordination

• Coordinate delivery + installation schedules
• Ensure installers receive correct model, tools, and instructions
• Track installation completion and handover confirmation
• Handle backend escalation for failed or rescheduled installations

5. Returns, Repairs & Reverse Logistics

• Manage DOA (dead-on-arrival), exchange, and return processes
• Coordinate pickup, warehouse inspection, and refurbishment flow
• Track repair status and parts replacement
• Reduce turnaround time for repair and replacement cases

6. Systems & Data Management

• Maintain WMS / ERP records for serialized products
• Ensure order-to-delivery-to-installation status accuracy
• Generate backend reports: damage rate, delivery success, stock aging

7. Process Improvement & Compliance

• Develop SOPs for:

  • Heavy item handling
  • Damage prevention
  • Installation readiness
  • Reverse logistics

• Ensure compliance with safety, warranty, and quality standards

Required Skills & Competencies

• Experience handling bulky, high-value goods
• Able to speak and write in mandarin to effectively communicate with Mandarin-speaking clients.
• Strong logistics and warehouse process control
• Knowledge of last-mile bulky delivery & installation
• Familiarity with serial number tracking
• Ability to coordinate multiple backend teams (warehouse, delivery, installers)
• Strong problem-solving for operational exceptions

Working Hours:

Monday to Friday (8:30am-5:30pm)

Saturday (8:30am-12:30pm)

Location:

Lot 12507, Kilang No. 11, Jalan Industri 4, Kg. Baru Sungai Buloh, Seksyen U4, 40150 Shah Alam, Selangor.