Operation Manager – Pralet Donut

About the role

Pralet Donut is looking for an Operation Manager to oversee the operations of all 3 branches, ensuring efficient day-to-day operations and consistent standards across all locations. This position is responsible for team management, sales performance, cost control, inventory management, purchasing control, product quality, and service standards. The Operation Manager will work closely with the Head Chef and the management team, and therefore must be able to communicate effectively in English.

Key responsibilities

• Conduct regular branch visits and ensure that operations comply with company standards.

• Maintain service standards, donut quality, cleanliness, safety, and overall store readiness.

• Check operational readiness before opening, during service hours, and after closing.

• Coordinate and resolve day-to-day operational issues at each branch.

• Improve work processes to increase efficiency and reduce operational errors.

• Monitor and analyze sales performance for each branch.

• Prepare sales and operational performance reports for management.

• Recommend initiatives to increase sales and improve branch performance.

• Monitor key performance indicators such as daily sales, expenses, waste, and operational efficiency.

• Prepare work schedules and manpower plans based on sales volume and operating hours.

  Team Management

  • Prepare work schedules and manpower plans based on sales volume and operating hours.
  • Train and develop employees to ensure compliance with operational standards.
  • Monitor employee performance and provide regular guidance and feedback.
  • Promote a positive working environment and encourage accountability within the team.
  • Coordinate with relevant departments regarding recruitment, training, and employee management.

  Cost Control, Stock & Purchasing

  • Control raw material costs, labor costs, and other store operating expenses.
  • Monitor stock levels and plan raw material usage based on sales requirements.
  • Plan and manage the purchasing of raw materials, packaging, and equipment to ensure sufficient availability for operations.
  • Control purchasing quantities and costs in line with the approved budget.
  • Monitor the receiving, storage, and issuance of raw materials.
  • Verify the quality and quantity of products received from suppliers.
  • Monitor expiration dates and ensure proper stock rotation according to the FIFO principle.
  • Analyze and reduce raw material losses and identify the causes of waste.
  • Coordinate with suppliers and relevant departments to resolve delivery and product quality issues.

  Product Quality & Chef Coordination

  • Work closely with the Head Chef to maintain donut quality and production standards.
  • Coordinate on product recipes, production methods, storage, and product presentation.
  • Ensure that all branches follow established production and service standards.
  • Report product quality issues and coordinate corrective actions.
  • Support product trials and new product launches to ensure smooth implementation.

  Customer Service & Reporting

  • Handle and resolve customer complaints promptly and appropriately.
  • Follow up on issues occurring at each branch and implement preventive actions to avoid recurrence.
  • Prepare reports on sales, expenses, stock, purchasing, waste, and operational issues.
  • Summarize key issues and propose solutions to management.
  • Maintain organized operational records and data for further analysis.

About you

• Bachelor's degree in Business Administration, Management, Hospitality, Food & Beverage, or a related field.
• Minimum 3 years of experience in Restaurant Operations / Café / Bakery / Food & Beverage / Retail Operations.
• Good understanding of sales, raw material costs, labor costs, stock, waste, and purchasing.
• Strong skills in team management, planning, prioritization, and problem-solving.
• Proficient in Microsoft Excel or Google Sheets for reporting and basic data analysis.
• Highly responsible, hands-on, and able to follow through until tasks are completed.
• Strong communication skills and the ability to handle and resolve unexpected situations effectively.
• Experience in managing multiple branches, leading teams, or overseeing businesses with multiple service locations will be an advantage.
• Experience in raw material purchasing, stock control, and cost management will be an advantage.

We are looking for an open-minded, hands-on leader with a strong ownership mindset who is ready to learn, challenge the status quo, develop people, and continuously improve the business. This role will play a key part in strengthening Pralet’s operations, building scalable processes, and driving the brand toward sustainable growth.