Operation Manager (Restaurant)

About the role

The Operation Manager is both a strategic driver and a hands-on executor responsible for leading restaurant operations to achieve revenue growth, profitability, and brand excellence. This role ensures that day-to-day operations run smoothly while also building strategies that increase sales, improve customer satisfaction, and optimize cost efficiency. The Operation Manager partners with cross-functional teams, leads innovation in operational practices, and plays a critical role in scaling the business.

Key Responsibilities

1. Strategic Operations & Revenue Growth

• Develop and implement operational strategies that directly contribute to revenue growth and profitability.

• Identify opportunities to increase restaurant turnover (e.g., dine-in, delivery, catering, promotions).

• Work with Marketing and Business development teams to launch new products, seasonal menus, and campaigns that drive customer engagement and repeat visits.

• Analyze P&L, customer trends, and market insights to recommend growth initiatives.

• Establish KPIs and monitor performance to ensure each branch contributes to overall revenue targets.

• Lead branch expansion readiness and operational standardization across all brands.

2. Operational Excellence & Efficiency

• Oversee end-to-end restaurant operations (FOH & BOH) to ensure seamless service delivery.
• Implement systems and SOPs that improve service speed, consistency, and customer experience.
• Drive efficiency initiatives that reduce costs without compromising quality (e.g., waste reduction, optimized labor scheduling).
• Conduct regular audits to ensure brand standards, safety, and hygiene are strictly followed.

3. Leadership & Team Development

• Lead, coach, and inspire Operations team and branch leaders to achieve operational and financial goals.
• Build a performance-driven culture that values accountability, ownership, and customer focus.
• Oversee training frameworks and ensure FOH/BOH capability alignment with company standards.
• Develop succession plans and training frameworks to build strong leadership pipelines within operations.
• Act as a role model with a “hands-on” leadership style, present in branches to support, troubleshoot, and lead by example.

4. Financial & Cost Control

• Manage labor, food, and overhead costs to align with revenue targets and profitability goals.
• Implement cost-control measures (COGS, payroll ratios, inventory accuracy) and monitor financial indicators across branches.
• Review and validate monthly financial performance with accurate data from POS and reports
• Ensure financial sustainability while investing in operational improvements that scale revenue.

5. Maintenance & Troubleshooting

• Establish and enforce maintenance standards, procedures, and protocols for all branches, ensuring consistency and compliance with safety and operational requirements.
• Oversee the company’s preventive maintenance system, ensuring all branches conduct scheduled inspections and equipment upkeep.
• Approve maintenance work orders and ensure all repairs follow company-approved processes.
• Review and analyze maintenance and incident reports submitted by the Operations Coordinator to identify trends and areas for improvement.
• Ensure every breakdown has a root cause analysis, preventive plan, and follow-up check-up schedule.
• Develop and implement a branch troubleshooting guide for common operational or equipment issues.
• Provide escalation support and make final decisions for high-impact or recurring maintenance problems.
• Conduct regular reviews with contractors and vendors to evaluate performance, cost efficiency, and compliance with company maintenance protocols.

6. Asset & Equipment Tracking

• Develop and enforce company-wide standards and protocols for asset management, including registration, maintenance, replacement, and disposal.
• Ensure all equipment and assets are tagged, recorded, and monitored according to operational standards.
• Oversee the master Asset Management System to ensure accuracy, completeness, and timely updates.
• Review and approve monthly asset and equipment reports prepared by the Operations Coordinator.
• Establish clear procedures for procurement, installation, usage, and decommissioning of equipment.
• Ensure all departments follow a unified process for reporting equipment issues, repairs, and replacements.
• Approve asset purchases, replacements, or disposals in collaboration with the Finance and Accounting teams.
• Monitor asset lifecycle and depreciation to ensure budget alignment and operational efficiency.
• Audit asset data quarterly to verify location, condition, and utilization against operational records.
• Implement equipment control protocols to minimize downtime, loss, or misuse across all branches.

7. Cross-Functional Collaboration & Innovation

• Partner with Business Development and Marketing to design campaigns that align with operational capacity and revenue goals.
• Collaborate with R&D/Culinary to develop menu innovations that reflect customer trends and drive upselling.
• Work closely with HR to drive people development and staffing optimization.
• Partner with Marketing to execute campaigns that boost sales and traffic.
• Stay informed on industry trends, competitors, and new technologies to innovate operational practices.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Hospitality, or related field (Master’s degree preferred).
• Minimum 7–10 years of progressive experience in F&B operations, with at least 3 years in a leadership role managing multiple outlets.
• Proven success in driving revenue growth while maintaining operational excellence.
• Strong financial management skills (P&L analysis, budgeting, forecasting).
• Hands-on leadership style with a balance of strategic thinking and execution.
• Strong communication and stakeholder management skills.
• Flexible to travel across branches and work during evenings/weekends as needed.