Operation Manager / Supervisor

About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App , a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI , it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Responsibilities:

• Resources recruitment (Recruits, selects, hires) as per Project requirement.

• Forecasting caller requirement for the upcoming project

• Train and evaluate callers and other supervisor.

• A person who has handled inbound/ outbound processes

• Thorough knowledge of methodologies of calling, productivity, training, and quality.

• Make sure that DRC team meet company's goals and provide sufficient support to achieve wise productivity.

• Flexible in working hours (Extension of shifts as per work requirement / Weekend working if required)

CRM Management

• Will be managing systems that helps manage customer data. It supports quality management, delivers actionable insights and facilitates team communication.

In- depth understanding of DRC functioning – Will be needed to ensure maximum yield in Quality components of the Calls in high-volume and number business

- Administrative and Discipline Management – Responsible for Proper administration of discipline results for employees in willing cooperation and observance of the rules established to achieve organizational goals.

- Performance Management – Managing all five component processes (i.e., planning, monitoring, developing, rating, rewarding) work together and support resulting in, effective employee performance management.

- Costing

• Operating costs are the ongoing expenses incurred from the normal day-to-day of running a business. All operating costs that cover costs of resources and other operating expenses.

Qualification:

• Bachelor’s degree preferred.

• Minimum of 5-10 years of experience in a similar role.

• Must have experience in Team Management.

• Call Centre / KPO / Analytics experience is any of the roles is needed

• Good conflict resolution.

• Regularly analyze quality data and suggest actions based on collected data.

• Preferably handled a Survey based process

• Proven leadership skills.

• Well versed with the Dialler/ CRM Strategies.

• Good knowledge of Excel and Presentation

• Good conflict resolution.

• Candidates should be adaptive to disciplined work culture.

Benefits

• Opportunity to make significant contributions for India’s foremost Consumer Data Intelligence Company.
• Competitive salary and health insurance package.
• Stay up to date on the latest industry trends and best practices.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.