Operation Managers

Key Responsibilities

Supply Chain, Logistics and Customs

• Manage the full import cycle, from producer to delivery into the warehouse (air and sea freight, dry and frozen).
• Manage relationships with local and overseas producers: negotiation, lead times, and order planning.
• Oversee customs clearance and coordinate with freight forwarders and shipping agents.
• Build and maintain reliable lead time data, and set reorder points accordingly.

Warehouse and inventory management

• Manage stock rotation (FEFO), expiry dates, and waste reduction.
• Define and maintain minimum stock and par stock levels per item, based on lead times and consumption.
• Ensure availability and timely supply to the Bottega's (service level is the priority).
• Run accurate physical inventory counts and keep them aligned with the ERP.

Sales

• Supply and service the Bottega's, which are the primary channel.
• Handle third-party price requests: receive, analyze, and issue quotes promptly (a reactive function, not a sales-development role.

Team Management

• Lead, organize, and develop a team of 5 (warehouse, purchasing, administration), and coordinate logistics with the driver.
• Set clear roles, responsibilities, and standard operating procedures (SOPs).

Cost Control

• Protect and, where possible, improve the company margin.
• Control logistics and duty costs, and reduce waste, expired stock, and avoidable port or storage charges.
• ERP (Codemax)
• Own data integrity in Codemax: orders, goods receipts, costing, and reporting.
• Produce clear weekly reporting for the founder.

Decision making authority

• Authority to place and manage orders up to 50,000 RM per overall order (covering all producers within the same order). Decisions above this threshold are agreed with the founder.

Requirements

• Significant experience (ideally 8+ years) in procurement, supply chain, or operations, preferably in import/distribution, F&B, or FMCG.
• Hands-on experience with international sourcing, customs clearance, and freight/logistics.
• Strong inventory management skills: par stock, minimum stock, FEFO, and expiry control.
• Proven cost control and margin awareness.
• Experience leading a small team.
• Comfortable with an ERP system (Codemax or similar) and able to learn new systems quickly.
• Analytical, organized, hands-on, and able to work autonomously in a lean, growing company.
• Fluent English; Bahasa Melayu and/or Mandarin are an advantage.