Operation Officer

About the role

The Operations Officer plays a key role in coordinating and supporting the end-to-end delivery of solar and battery installation projects. This role ensures smooth scheduling, compliance, communication with customers and installers, and efficient operational workflow within the company.

Key Responsibilities

• Coordinate residential and commercial solar installation projects from booking through to completion
• Create job packs, issue work orders, and manage installation schedules
• Liaise with customers, installers, electricians, suppliers, warehouse/logistics teams, and internal departments to ensure smooth project delivery
• Prepare and submit required documentation, including STC paperwork, grid connection applications with DNSPs, CCEW/COC, compliance photos, and commissioning reports
• Ensure all jobs meet relevant Australian Standards, including AS/NZS 3000, AS/NZS 5033, and AS/NZS 4777
• Provide timely updates to customers regarding installation dates, connection approvals, job progress, service requests, and warranty claims
• Handle customer enquiries professionally and assist with after-sales support where required
• Plan installer schedules and support efficient routing for installation teams
• Coordinate delivery of solar panels, inverters, batteries, mounting hardware, and electrical components to site
• Track inventory availability and notify the team of shortages, delays, or supply risks
• Communicate with suppliers and procurement partners regarding product availability, order status, delivery timing, substitutions, and backorders
• Support basic finance administration, including purchase order matching, invoice checking, delivery record reconciliation, customer payment follow-ups, installer payment coordination, and job cost tracking
• Assist with basic HR administration, including onboarding coordination, staff records, timesheet follow-up, leave tracking, contractor documentation, and installer compliance records
• Coordinate internal communication between operations, sales, warehouse, finance, HR, and management teams
• Maintain accurate project records, supplier communications, compliance documents, cost records, and payment status updates

Required Skills and Experience

• Strong coordination, communication, and organisational skills
• Ability to manage multiple installation jobs, deadlines, documents, and stakeholders at the same time
• High attention to detail, especially with compliance paperwork, scheduling, inventory, and finance records
• Professional customer service skills and ability to handle enquiries, updates, and service issues calmly
• Experience in solar, electrical, construction, logistics, project coordination, or operations administration will be highly regarded
• Familiarity with solar installation documentation, STC paperwork, DNSP applications, CCEW/COC, or Australian solar compliance processes is preferred
• Basic understanding of finance administration, invoices, purchase orders, payments, or job costing is preferred
• Experience with HR administration, onboarding, rostering, timesheets, or contractor coordination will be an advantage
• Marketing experience will be highly regarded, especially in social media updates, customer communications, campaign support, content coordination, or local lead-generation activities
• Chinese language skills will be highly regarded, especially the ability to listen, speak, read, and write in Mandarin for supplier, customer, and internal team communication

Preferred Candidate Profile

We are looking for a highly organised and proactive coordinator who can support solar installation projects across operations, scheduling, documentation, supply chain communication, finance administration, HR support, and customer service. The ideal candidate is detail-oriented, comfortable communicating with different teams and external partners, and able to keep projects moving from booking to completion.

About you

• Experience in solar industry operations, scheduling, or project coordination
• Strong understanding of solar PV components (panels, inverters, batteries)
• Knowledge of Australian electrical standards and grid connection processes
• Excellent communication and customer service skills
• Strong organisational and multitasking abilities
• Proficient with CRM/project management systems
• Fluent in English and Mandarin
• Valid driver's licence

About us

With over 10 years of experience, we are one of Australia's leading solar retailers dedicated to creating a greener future. Our mission is to deliver complete, customised solar solutions tailored to the unique needs of homeowners and businesses alike. As a 100% Australian-owned and operated company, we proudly serve customers across five states: New South Wales, Queensland, Victoria, South Australia, and Western Australia.

Benefits

• Competitive salary package
• Career growth opportunities in a fast-growing renewable energy company
• Supportive team environment
• Training on industry software and compliance processes