Operation Officer

This role is primarily focused on sales support duties (approximately 60-70%), with customer service responsibilities for approximately 30-40% of the role.

Responsibilities:

• Provide administrative support to the sales team, including preparing sales reports, tracking sales metrics, competitor updates and maintaining customer databases.

• Support sales and promotion campaign execution, including coordination with internal teams and follow-up on related sales activities.

• Support merchandiser duties by communicating with stores on product availability, promotion arrangements, display requirements, and daily operational follow-up.

• Gather customer feedback to improve products and services

• Input customer orders accurately and follow up to ensure smooth order processing and timely delivery.

• Coordinate with the sales team on order status, delivery schedules, customer requirements, and outstanding follow-up items.

• Prepare and update quotations, price lists, sales orders, delivery documents, and other sales-related paperwork.

• Handle customer service duties, including managing customer inquiries and providing timely responses to ensure customer satisfaction.

• Follow up on customer orders, payment status, delivery arrangements, and outstanding documents.

• Assist in warehouse stock ordering and monitor inventory levels to support daily operations.

• Liaise between the sales team, factory, and warehouse on daily operations, including stock inventory and stock availability updates.

Requirement:

• Degree/ DSE graduate or above. with min 3 years related working experience.

• Good command in both spoken and written English and Cantonese

• Able to work effectively under pressure, respond promptly to leadership requests, and maintain a professional and respectful

• Positive working attitude

• Strong communication and interpersonal skills / Proficiency in sales software and CRM system.

• Able to work as part of a team and independently

• Familiar with Microsoft Word and Excel

• Working location: 5 minutes walking distance from Wong Chuk Hang Station