Operation Officer

As a Sales Executive at Shoppr Technologies, you will be responsible for driving revenue

growth by identifying and securing new business opportunities. Your role will involve

acquiring new retail partners and vendors, fostering strong client relationships, and

executing sales strategies to achieve business objectives. You will work closely with

cross-functional teams to optimize sales performance and contribute to the company's

market expansion.

Key Responsibilities:

Administrative & Customer Support:

● Answer customer and merchant inquiries via phone and other communication

channels.

● Schedule and coordinate training sessions for merchants and riders.

● Maintain positive relationships with customers, ensuring satisfaction with

services.

Logistics & Vendor Coordination:

● Receive incoming shipments and prepare outgoing shipments.

● Liaise with vendors and carrier services to coordinate logistics and timelines.

● Track and manage deliveries of customer orders and packages.

● Monitor and manage inventory levels to ensure adequate stock availability.

Training & Onboarding:

● Assist in onboarding and training new riders to ensure efficient service delivery.

● Support the merchant onboarding process to integrate their products into

Shoppr’s platform.

Service Delivery & Relationship Management:

● Identify customer needs and oversee service delivery within business objectives.

● Lead service delivery teams, resolving conflicts, and ensuring operational

efficiency.

● Collaborate with team leaders to define service standards, criteria, and solutions

for arising challenges.

Logistics Finance & Cost Management:

● Manage logistics finances and budgets, ensuring cost-effectiveness.

● Determine ways to optimize costs without compromising customer satisfaction.

● Assess customer feedback and implement improvements in service quality.

Shipment & Documentation Management:

● Inspect incoming and outgoing shipments, verifying accuracy and compliance.

● Develop and communicate shipment schedules for timely deliveries.

● Maintain shipment paperwork, records, and digital databases.

● Address and resolve shipment issues and customer complaints promptly.

Qualifications & Skills:

● Bachelor's degree in Business, Operations, Logistics, or a related field.

● Proven experience in operations, logistics, or vendor management within

e-commerce, retail, or a similar industry.

● Strong organizational and problem-solving skills.

● Excellent communication and interpersonal skills.

● Ability to manage multiple tasks and meet deadlines in a fast-paced

environment.

● Proficiency in logistics management software and inventory tracking tools.

Benefits:

● Salary: NGN 150,000

● Opportunities for career growth and professional development.

● Collaborative and innovative work environment.

● Flexible work arrangements (Hybrid).

Pay: ₦100,000.00 - ₦150,000.00 per month

Work Location: Hybrid remote in Ikoyi