Operation Officer

POSITION OVERVIEW

The Operations Officer serves as a multi-functional anchor within the School Operations Department. This strategic role integrates full-lifecycle enrollment services, comprehensive school event execution, cross-departmental administrative alignment, and community relationship building. As the primary ambassador for the institution, the Operations Officer ensures a welcoming, highly professional, and seamless experience for prospective families while maintaining back-end data integrity and driving core operational excellence across all campus activities.

KEY CORE PILLARS OF RESPONSIBILITY

Pillar A: Front-End Admissions & Student Enrollment Lifecycle

• Inquiry & Lead Management: Serve as the premier contact channel across all platforms (in-person, telephone, emails, and digital channels). Respond promptly, professionally, and warmly to secure prospective parent interest in strict alignment with institutional service standards.
• School Promotion & Campus Tours: Confidently communicate the school’s academic programs, curriculum, values, and campus infrastructure. Host customized, engaging campus tours to cultivate unforgettable first impressions.
• Admissions Consultation & Onboarding: Guide prospective families meticulously through placement testing schedules, mandatory compliance documentation, and school regulations to drive natural end-to-end enrollment conversions.

Pillar B: School Activities & Campus Event Management

• Cross-Departmental Collaboration: Partner closely with academic and administrative Persons-In-Charge (PICs) to vet event briefs, target objectives, budgetary thresholds, and detailed itineraries.
• Logistics & Administrative Execution: Direct the logistics engine for institutional events (e.g., Academic Events, Open Days, Information Sessions, Education Fairs). Oversee invitation dispatches, vendor management, venue setups, and risk mitigation profiles.
• Timeline Tracking & Information Synergy: Continuously monitor operational milestones against project sprint schedules. Act as the central communications grid to keep all departments synchronized for risk-free event execution.

Pillar C: Administrative Support, CRM & Community Relations

• Database Management & Reporting: Securely manage the student records database and CRM pipelines. Capture consultation notes, trace pipeline drops, and compile weekly analytical reporting on enrollment conversion trends for senior management review.
• Marketing & Collateral Coordination: Collaborate directly with the central Marketing team to develop, organize, and bundle high-impact promotional kits, newsletters, flyers, and digital announcements for prospective and active parents.
• PTA Liaison & Community Partnership: Direct administrative correspondence and function as the dedicated liaison for the Parent-Teacher Association (PTA), building a harmonious, trust-based bridge between school administration and parents.

PROFESSIONAL COMPETENCIES & PERSONAL ATTRIBUTES

• Service Orientation: Exceptional customer-centric mentality, approachable presence, and executive confidence in presenting to diverse parent groups and external corporate stakeholders.
• Collaboration & Autonomy: Proven capability to thrive within dynamic, cross-functional school ecosystems alongside an equal ability to handle self-directed tasks effectively.
• Ethos Alignment: Solid foundation or familiarity with K-12 education structures, enabling seamless cultural integration and value-driven guidance for families.