Operation Officer / Customer Service

ACENSI Belgium 's looking for a " Operation Officer / Customer Service " for one of its client in the banking sector.

Mission Context & Responsabilities :

The client is seeking a Leasing Officer to join the B2B Onboarding Leasing team.

In this role, you will replace a colleague and directly :

• address inquiries from our end customers regarding their leasing/renting contracts especially on the topic total loss and inquiry for documents regarding the leasing/renting
• Additionally, you will support the back-office team with daily operational tasks
• Contacts with clients partly done through inbound calls and mails

Required Profile

• Experience with a dashboard to follow-up files (MILES or similar one)
• Knowledge of car leasing/renting
• Strong communication skills and customer-oriented mindset
• Problem-solving abilities

Languages

• Fluent English Dutch and French to meet local language requirements.

Interested ? Let's get in touch