Operation Senior Manager

Responsibilities

1. Team Leadership : Lead high-performing teams. Design and manage operations with a data-driven approach while providing strategic vision and leadership.
2. Client Engagement : Build robust relationships, understand the needs of client and proactively create solutions E
3. Operations Management : Foster operational enhancements for optimizing resources, operational efficiency, quality, and performance tracking progress toward business objectives.
4. Business Management : Oversee the profit and loss of business operations while executing the business strategy. Responsible for profitability through management of revenue, margins, billing, seat usage, and retention rates.
5. Business Development : Identify market opportunities, collaborate with marketing/sales teams to drive business growth
6. Technology Integration : Facilitate the implementation of new technologies, digital solutions and tools, that improve performance, productivity and workflows.
7. Strategic Planning : Spearhead strategic planning initiatives across functions to create budgets, expansion strategies, and operational frameworks covering service design, operational costs, hiring, etc.

Qualifications

1. A minimum of 10 years in relevant fields.
2. Experience in a senior operations management position within BPO, contact center, or CX settings.
3. Strong abilities in communication, stakeholder engagement, problem-solving, and analytical thinking
4. Operational Excellence
5. Technological Focus
6. Fluency in English is required; German is a plus
7. On-site working with flexibility
8. A Bachelor’s degree in business management or a related discipline is preferred.