Operation Service Support

Key Responsibilities:

• Support transaction processing, exception handling, and issue resolution from an operational standpoint.
• Work closely with internal stakeholders (e.g. Compliance, Product, Tech) to resolve operational issues and improve workflows.
• Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.
• Perform name screening, due diligence checks, and other compliance-related reviews in line with AML and regulatory requirements.
• Review customer profiles and transaction data to ensure accuracy, completeness, and adherence to internal policies.
• Maintain accurate and up-to-date records across CRM and operational systems.
• Perform regular data validation and reconciliation to ensure system integrity.
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and control.
• Support daily operational activities and handle ad-hoc tasks as assigned.
• Ensure all activities are carried out in compliance with internal policies, SOPs, and regulatory standards.
• Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.
• RDC Report Review

Requirements:

• High school diploma or equivalent required; a Bachelor’s degree in Business, Communications, or a related field is a plus.
• Prior experience in customer service, call centers, or a related field is preferred
• Proficiency in spoken and written English and Chinese is required to communicate effectively with Chinese-speaking clients and stakeholders.
• Immediate availability is preferred.
• Good communication and interpersonal skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Willingness to work on rotating shifts, including day and swing shifts, as required.
• Familiarity with CRM software or customer service tools is a plus.
• Customer-oriented mindset with a genuine interest in helping others.
• Proactive and adaptable, with the ability to work both independently and in a team in a fast-paced environment.
• Ability to handle multiple tasks and prioritize effectively
• Team player with good collaboration skills.