Operation Specialist, Delivery & Service

Responsibilities:

• Manage domestic and overseas vendor billing, including payment applications, dispute handling, and process optimization to ensure accuracy and compliance
• Oversee payment operations for frontline business units. Guide standardized document submission, review application materials, follow up on payment progress, and ensure on-time execution
• Participate in vendor pricing management, optimize the pricing structure, propose cost-saving suggestions, conduct regular price monitoring and analysis, and control procurement costs
• Promote the i-supplier portal, guide vendors in portal operation for payment applications, collect and analyze feedback, and collaborate with departments to optimize systems and enhance user experience
• Participate in SLA quality management for domestic and overseas vendors, cooperate closely with relevant departments, maintain vendor information, draft process documents, track SLA compliance, and ensure accurate SLA rebate
• Handle or participate in other temporary projects assigned by leaders

Requirements:

• Bachelor’s degree or above in Telecommunications, Accounting, Auditing, Data Analysis, Business Administration or related fields
• Minimum 2 years of relevant experience in reconciliation, payment application and vendor management. Experience in cross-border vendor reconciliation, payment, SLA management or cost accounting is preferred
• Good teamwork, communication, and coordination skills
• Able to handle bill audits, disputes, and process improvements independently
• Meticulous logical thinking, strong sense of responsibility and good stress tolerance
• Proficient in Office software including Word, Excel and PPT. Experience in Excel data processing and report making is preferred
• Proficient in written and spoken English and Chinese, capable of smooth communication with domestic and overseas vendors and document review
• Work location in Shenzhen and occasionally work on holidays or in staggered shifts as needed
• Candidates who can accept flexible working hours are preferred

Interested parties please send your full resume with current & expected salary by e-mail to [email protected]. Please indicate the reference in the subject line.

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