Operation Staff

Open Position :

1. Operation 1 person (Native Thai, Need English for Communication Level)

2. Operation 1 person (Native Thai, Need English for Communication Level & Chinese Mandarin Speaker)

Job Responsibilities

• Be the main contact point of clients and solve all issues of the client.
• Handle the complaints and issued by providing appropriate solutions.
• Understand the customers' requirements by building the required communication and relationships.
• Check pre-alert and work with carrier for entered/manifest and further processing.
• Inquire about Ocean Freight / Air Freight from Carriers and Airline.
• Prepare monthly sailing schedules for customers.
• Place bookings with respective carriers and airlines that meet customer requirements.
• Process all documentation processes and resolve customer concerns in timely action.
• Handle the shipments by following up with the clients and oversea agents and shipping line if necessary.
• Update all information's regarding arrival, delay and any other issues to customer timely.
• Please ensure that all data is input into the system in a timely manner.
• Inform the Finance team of Debit Note information and check invoices.
• Input payments of carriers / Airline and request Payment to Manager.
• Support other departments and collaborate with each other for related shipment process.
• Report daily, weekly, monthly and quarterly to the supervisor and manager.
• Performed any other duties and responsibilities assigned by the supervisor and manager.

Requirements

• Any graduate or equivalent education background in related field.
• Minimum 1-2 years in Customer Service and Operation experience in related field.
• Knowledge in Import and Export / Import process, including documentation and operation.
• Skills in Microsoft application and relevant software data inputting system.
• Good Speaking and Writing communication skill in English (Communication Level)
• Preferred candidates from Logistics and Freight forwarding Field.

Location : Sukhumvit 95, Phra Khanong, Bang Chak, Bangkok, 10260

Working Time : Monday to Friday (9.00 AM to 05:00 PM)

Benefit : Annual Bonus, Monthly Party, OT Allowance, and others