Operation Supervisor

Job Summary
We are looking for an organized and proactive Operation Supervisor to manage a team of female home-service spa therapists. The Operation Supervisor will be responsible for coordinating daily schedules, ensuring therapists are fully equipped before each client visit, managing time efficiently across multiple appointments, and maintaining high service quality and client satisfaction.

Key Responsibilities

• Supervise and coordinate a team of female therapists providing home-service spa treatments
• Prepare and manage daily/weekly schedules, ensuring appointments are assigned efficiently based on location and therapist availability
• Ensure every therapist has all required materials, tools, and products before leaving for a client visit (checklist verification)
• Monitor time management to ensure therapists arrive on time and complete sessions within the scheduled duration
• Track therapist locations/routes and address delays or scheduling conflicts in real time
• Ensure service quality and hygiene standards are consistently met during home visits
• Handle client feedback and resolve complaints or service issues promptly
• Conduct regular check-ins, briefings, and training sessions with the team
• Maintain accurate records of appointments, inventory usage, and therapist performance
• Coordinate restocking of spa kits/materials and report shortages in advance
• Support onboarding of new therapists, including training on service standards and client handling
• Report daily/weekly performance summaries to management

Requirements

• Previous experience in a supervisory or team lead role, preferably in spa, salon, wellness, or home-service industry
• Strong organizational and time-management skills
• Ability to manage multiple schedules and coordinate logistics efficiently
• Excellent communication and interpersonal skills
• Problem-solving mindset with the ability to handle last-minute changes
• Basic understanding of spa/beauty treatments and hygiene standards
• Female candidates preferred, given the nature of the client-facing team managed
• Valid driver's license (if overseeing route coordination) — optional based on company needs

Key Skills

• Team supervision & coordination
• Scheduling & logistics management
• Attention to detail (materials/inventory checks)
• Client relationship management
• Time management under pressure

Pay: ﷼2,300.00 - ﷼3,000.00 per month

Work Location: In person