Operation Supervisor

OPERATIONS SUPERVISOR

Southside Blooms | Englewood, Chicago, IL

Location

Englewood, Chicago, IL

Position Type

Full-Time

Schedule

8-hour shifts, including weekends

Compensation

$25/hour

About Southside Blooms

Southside Blooms is a mission-driven nonprofit florist dedicated to creating meaningful floral experiences while providing employment and training opportunities that strengthen communities. Through our work, we connect exceptional floral design with community impact, workforce development, and thoughtful growth.

Position Summary

Southside Blooms is seeking an experienced and hands-on Operations Supervisor to oversee the day-to-day operations of our Englewood floral shop. The Operations Supervisor will ensure the shop operates efficiently, professionally, and consistently while supporting the organization's workforce development mission.

A key component of this role is coaching and supporting participants in a workforce development program. The Operations Supervisor will help participants build workplace skills, understand professional expectations, develop confidence, and gain practical experience in a retail and floral shop environment. The ideal candidate is an organized, dependable, and solutions-oriented leader who can balance operational priorities with employee coaching and development.

Key ResponsibilitiesShop Operations

• Oversee the daily operations of the Southside Blooms Englewood shop.
• Ensure the shop is organized, clean, welcoming, and operationally ready each day.
• Coordinate daily workflows and priorities to ensure work is completed efficiently and accurately.
• Identify operational challenges and implement practical solutions.
• Develop and maintain processes that improve productivity, organization, and overall shop efficiency.
• Ensure shop policies, procedures, and operational standards are consistently followed.

Team Leadership & Workforce Development

• Supervise, coach, and support shop employees, including florists and workforce development participants.
• Provide hands-on coaching and guidance to participants in the organization's workforce development program.
• Help participants develop workplace readiness skills, including communication, teamwork, accountability, time management, and professionalism.
• Provide clear expectations, constructive feedback, and ongoing coaching to support participant and employee development.
• Coordinate staff schedules and daily assignments based on business needs and program objectives.
• Support a positive, respectful, and inclusive workplace culture.
• Address attendance, performance, conduct, and other employee or participant matters in partnership with management and Human Resources.

Inventory & Supplies

• Oversee ordering, receiving, organization, and inventory of floral products, supplies, merchandise, and shop materials.
• Monitor inventory levels and coordinate replenishment to support daily operations.
• Maintain accurate inventory records and minimize waste, loss, and unnecessary expenses.
• Ensure products and supplies are properly stored and organized.
• Assist with inventory counts and reconciliation as needed.

Customer Experience

• Ensure consistently high standards of customer service.
• Support staff in providing professional, welcoming, and responsive service to customers.
• Address customer questions, concerns, and service issues professionally and promptly.
• Help ensure customer orders and shop transactions are handled accurately and efficiently.
• Support the overall presentation and customer experience of the shop.

Administrative & Operational Support

• Maintain accurate operational records, including inventory and staff schedules.
• Monitor shop-related expenses and assist with basic budgeting and cost-control efforts.
• Utilize POS, scheduling, inventory, and other operational systems as needed.
• Communicate operational updates, issues, and recommendations to leadership.
• Ensure compliance with applicable workplace, safety, and organizational policies.

Qualifications & Requirements

• Minimum 5 years of experience in operations, management, retail, hospitality, workforce development, or a related supervisory environment.
• Demonstrated experience leading, coaching, or supervising employees or program participants.
• Strong organizational, leadership, communication, coaching, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Experience with inventory management, scheduling, and day-to-day operational processes.
• Retail, floral, hospitality, workforce development, or customer-facing operations experience preferred.
• Strong customer service orientation and ability to model professional workplace behavior.
• Proficiency with POS systems, inventory management tools, Microsoft Office, Google Workspace, or similar technology.
• Ability to maintain accurate records and strong attention to detail.
• Bachelor's degree preferred; a degree from a Christian college or university is a plus but not required.
• Must be able to pass a background check.
• Ability to work on-site and maintain a schedule that includes weekends.
• Willingness to work overtime and adjust hours based on business and program needs.

Work Environment

• Full-time, on-site position at the Southside Blooms Englewood shop.
• Primarily shop-based work in a fast-paced retail and floral environment.
• Regular interaction with employees, workforce development participants, customers, vendors, and organizational leadership.
• Requires the ability to move throughout the shop and assist with day-to-day operational activities.

Compensation & Benefits

• $25/hour.
• Full-time employment.
• Opportunity to contribute to a mission-driven nonprofit organization and workforce development program.
• Collaborative and community-focused work environment.
• Opportunities for professional growth and development.
• Training provided; prior floral industry experience is preferred but not required.

Pay: $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person