Operation Supervisor

Job highlights

• Comprehensive knowledge in customer service with ability to manage and supervise teams

• Provide remote and distribution center customer support, resolve complex inquiries, and improve daily processes

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets

• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates

• Executes specialized projects and activities and typically works according to set principles

• Usually generates and initiates own workload and doesn''t need instructions or guidelines

• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product

• Positions at this level are expected to significantly improve the day-to-day activities/processes

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.