Operation Support (Admin Assist)

JOB PURPOSE

To lead and maintain efficiencies in operations back-office support, providing guidance and solutions to team members on daily operational matters while working collaborative with all stakeholders to deliver quality services and support to sites.

JOB RESPONSIBILITIES

Attendance & Workforce Administration

• Review and verify employee attendance records in the Workplaze system.
• Identify attendance discrepancies and process necessary backpay adjustments arising from attendance issues or system errors.
• Review, validate, and process overtime (OT) claims, ensuring accurate updates in the system.
• Review and approve leave requests submitted by janitors in accordance with company policies.
• Update and maintain working hours and monthly rosters based on site and operational requirements.

Billing & Documentation Support

• Prepare billing attendance records and submit them to the Operations Executive / Manager for client review and approval.
• Coordinate with Operations Executive / Manager to obtain service cards required for billing and OT updates in the attendance system.
• Prepare monthly OT calculation in Excel to the Operations Executive / Manager to obtain approval for the IWO and quotations issuance.
• Ensure all billing and attendance documentation is complete, accurate, and submitted within required timelines.

Manpower & Site Coordination

• Maintain and update monthly manpower name lists for all sites, including new joiners, resignations, and site transfers.
• Prepare monthly site tracker of the workers cover/replace manpower at site.
• Raise GBFH / GBFG forms for worker-related matters, ensuring complete and accurate supporting documentation.
• Raise worker movement for the workers return from holidays and transfer site in WhatsApp group (Payroll, HR and Support)
• Submit PAF applications online for site transfers or worker movement between locations.
• Compile recurring attendance and operational issues and report them to the Lead of Operations monthly for corrective action.

Administrative & Front Desk Support

• Provide ad-hoc administrative support to reception or front-desk operations when HQ reception staff are assigned to site coverage.
• Assist with additional administrative tasks assigned to support overall operational efficiency.

Pay: RM3,000.00 - RM3,200.00 per hour

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person