Operation Support Engineer (L1) - #1695

Key Responsibilities

Serve as a first point of contact for stakeholders, handling inbound calls, emails, and ticketing system requests professionally and efficiently, ensuring queries and issues are accurately logged and addressed

Provide direct application and system support, including issue analysis, troubleshooting, and resolution via various channels (e.g., phone, email, ticketing system), ensuring timely assignment and resolution in accordance with service level agreements (SLAs)

Monitor and manage support tickets, escalating issues to the appropriate teams where necessary and following up to ensure closure

Collaborate with internal teams and external vendors to analyse, test, and suggest enhancements to existing systems and processes

Perform functional testing before deploying changes to production environments

Assist in preparing communications to users regarding system updates, service changes, and scheduled disruptions

Leverage AI-powered tools to streamline routine support tasks such as ticket categorisation, routing, and status updates, and contribute to the team's continuous improvement efforts

Contribute to the continuous improvement of support processes, workflows, and documentation quality

JOB REQUIREMENTS

To be successful in this role, you should have:
A Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)

Prior experience in application support or IT operations in a technology-related environment

Proficiency in MS Office tools, especially Outlook, Word, PowerPoint, and Excel

Working knowledge of Microsoft Dynamics will be a strong advantage

Basic familiarity with the ITIL framework and service management principles

Familiarity with using AI-powered tools to assist in troubleshooting and issue resolution, such as leveraging chatbots or AI-assisted knowledge bases to identify solutions more efficiently

Ability to use Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to draft communications, summarise tickets, and generate support documentation

A hands-on, service-oriented mindset with a willingness to take ownership of support issues through to resolution

Strong interpersonal and communication skills (written and verbal), with the ability to engage stakeholders across technical and non-technical domains, including over the phone

A proactive, resourceful, and self-motivated approach, with the ability to manage multiple tasks in a fast-paced environment

Jobster Private Ltd

At Jobster Private Ltd, we connect great people with great opportunities. As a trusted recruitment and manpower outsourcing partner in Singapore, we support hundreds of professionals like you across industries—from IT and engineering to finance, customer service, and beyond.

We’re not just about placements—we’re about partnership. Your career matters to us.

Why Join Us

When you join Jobster, you don’t just get a job—you get a team behind you.

✔ Career Growth Support

We help you build your career with meaningful roles, skill development opportunities, and guidance along the way.

✔ Quality Job Openings

We work with reputable companies offering a wide range of roles in IT, tech support, project management, data analysis, and more.

✔ Competitive Salaries

We advocate for you—negotiating fair, competitive salaries and making sure you’re valued for your skills.

✔ Ongoing Care

From onboarding to payroll, performance feedback to career advice—we’re with you throughout your journey, not just at the start.

✔ Trust & Transparency

Licensed by MOM, certified in data protection, and committed to your success.