Operation Support Executive

Job Descriptions:

1. Operational & Administrative Support

• Act as the main liaison between the Regional Manager, branch managers, and Head Office departments.
• Handle all administrative tasks for the Regional Manager, including managing his calendars, scheduling meetings, preparing documents, and making travel arrangements.
• Assist in the preparation of memos, circulars, and instructions for the rollout of new policies, initiatives, and operational guidelines.
• Coordinate and support the Regional Manager in market research, proposal writing, and special projects/initiatives.
• Handle general office administrative duties, ensuring smooth day-to-day operations at the Regional Office.

2. Training & Knowledge Sharing

• Assist in preparing training materials and presentations for branch staff.
• Support the Regional Manager in conducting training sessions, workshops, or briefings on new policies, products, and compliance requirements.

3. Performance Monitoring & Incentives

• Track and consolidate sales and operational performance across branches.
• Monitor key metrics for personal financing applications and service standards.
• Prepare performance reports for incentive payment calculations and support the Regional Manager in ensuring fairness and accuracy.

4. Business & Process Development

• Identify gaps in processes and suggest improvements to enhance operational efficiency.
• Assist the Regional Manager in conducting market studies, competitor analysis, and developing proposals for new initiatives.
• Coordinate with Head Office teams (Credit, Compliance, HR, IT, etc.) for smooth implementation of regional strategies.

5. Compliance & Risk Management

• Ensure branch operations comply with internal policies, regulatory standards, and audit requirements.
• Support the Regional Manager in periodic compliance reviews and follow-up actions.

6. Mobility & Branch Support

• Travel to branches and Head Office as required to support implementation, audits, training, or operational troubleshooting.
• Provide on-site assistance to ensure smooth execution of regional strategies and initiatives.

Job Requirements:

• Bachelor’s Degree in Business Administration, Finance, Banking, or related field.
• 2–4 years of experience in financial services, banking, or cooperative/personal financing.
• Strong organizational skills, able to manage calendars, meetings, and travel logistics.
• Skilled in report writing, memo drafting, and business proposal preparation.
• Strong analytical and problem-solving abilities; detail-oriented and resourceful.
• Proficient in MS Office (Excel, PowerPoint, Word); experience with performance tracking tools is an advantage.
• Strong communication and interpersonal skills to manage multiple stakeholders.
• Proactive, organized, and able to work independently under minimal supervision.
• Willing to travel within the region and to Head Office as required.