Operation Support Executive

Operation Support Executive (Hire to Retire)

Location: Andheri East, Mumbai

We are seeking an analytical professional to join our Operational Support Services (OSS) team. The role is responsible for managing flight operations and fuel data processing across multiple systems, ensuring data accuracy, integrity, and compliance to support operational reporting, finance, and invoicing activities.

Key Responsibilities:

• Manage and process flight operations and fuel data integrated across Crew Control System (CCS), Electronic Flight Bag (EFB), Electronic Flight Folder (EFF), Flight Schedule Enquiry, and Post Flight Information System (PFIS).
• Validate, reconcile, and maintain accurate fuel and flight operations data within PFIS to support finance, invoicing, audit, and operational reporting requirements.
• Monitor data quality and identify discrepancies, anomalies, or inconsistencies in operational data, ensuring timely resolution.
• Work closely with IT teams to investigate system-related issues, coordinate data reloads when required, and support effective issue resolution.
• Perform RPA input and output validation, ensuring data accuracy and adherence to established processes.
• Analyse air traffic movement and operational data trends to identify exceptions and support operational decision-making.
• Maintain compliance with Standard Operating Procedures (SOPs), internal controls, and audit requirements to ensure data integrity and regulatory compliance.
• Collaborate with internal stakeholders to support continuous process improvement and operational efficiency initiatives.

Qualifications & Experience:

• Bachelor's degree in any discipline.
• Minimum 3 years of experience in data processing, operations support, aviation operations, or a similar analytical role.
• Strong numerical aptitude and ability to work comfortably with large volumes of data.
• Good understanding of data structures, validation processes, and system interfaces.
• Experience working with operational, fuel, flight movement, flight dispatch or airline-related data will be an added advantage.
• Excellent analytical, problem-solving, and communication skills.
• Strong attention to detail with the ability to identify and investigate data anomalies.
• Process-oriented mindset with a commitment to accuracy, compliance, and continuous improvement.