Operation Support Manager - SB

The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel.

Essential Duties And Responsibilities

• Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation
• Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst’s AR Management System
• Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions
• Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships
• Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans
• Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise
• Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders
• Proactively communicates to senior leadership potential risk areas by actively reviewing your team’s account receivables as needed and completing a risk analysis
• Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies
• Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans
• Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle
• Performs other duties as assigned/necessary

Minimum Requirements

• At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred
• High School degree required; Bachelor’s degree preferred
• Superior knowledge of Sunburst’s Billing, Collections, Cash Application and Vendor Payment Guidelines
• Proficiency in Microsoft Office, with intermediate proficiency in Excel
• Excellent decision-making, team-building, and development skills
• Excellent written and verbal communication skills; proficiency in the English language is required