Operation Support Officer

Implement and responsible for the daily coordination as well as the improvement and execution of operations functions.

·        Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

·        Plan for improvement processes and policies in support of organizational goals.

·        Help to establish system and adopt necessary technology to improve restaurant operations efficiency and effectiveness.

·        Ensure all branches comply to the Company Operating policies and procedures.

·        Plan and establish the monitoring procedures for the control of cash, property, inventory management and equipment.

·        Ensure branches fully follow the company procedures and standards on maintenance requirement. Reports and follows up on preventive maintenance plans and activities.

To take charge of operational support & administrative management to enhance the business processes.

·        Facilitate coordination and communication between support functions including Finance, Marketing, Kitchen Management, Product Development, CK and Business Administrative, Quality Assurance, Training & Development, FMCG.

·        Establish and maintain an on-going communication platform/ system for reporting of operational objectives, changes and area concerns to all management levels.

To be responsible for restaurant/DM/OM administrative and reporting task.

·        To prepare weekly/monthly report and analysis relating to Operations performance & customer insights for management review and propose feasible action plans.

·        Liaison with Operations Manager. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

·        To follow up on non-compliances from QA audit, Chef Audit, Mystery shopper audit, customer feedback.

·        To review and approve restaurant purchase (Monthly ordering etc) according to Line of Authority.

·        To compile data and prepare Reports (Ops Meeting).

·        To help conduct Cash Audit at outlets.

·        To review outlets’ Month-end Closing Stock report & submit to Account Department

·        To conduct Month-end Stock audit at assigned outlets.

·        To review outlets’ Monthly Stock Loss

·        To review outlets’ Monthly Staff Meal Record

·        To help review and approved outlets’ Weekly Schedule

·        To coordinate for outlets’ Special Purchase Request

·        To oversee and follow up outlets’ Monthly Order (CK)/ Uniform Order

·        Petty Cash Approval & Submission to Account Department

·        Staff Transfer Form issuance

·        To review OT & Claim approval (Infotech)

·        To review Outlet Attendance Records in Infotech (mid/month end)

·        To help Data & Information collection and compilation

·        Infotech schedule input (restaurant level)

·        Foreign Worker handling - (FOMEMA/ bank a/c)

Other  Responsibilities

·        To spearhead and coordinate for all related activities for new outlet opening/closure/relocation/renovation.

·        To join other cross-department meeting/task force

·        To coordinate and manage restaurant Proof of Concept

·        To copy pen drive for music (restaurant)

·        To set up call bell

·        To review and verify outlet’s Printer locations with Kitchen Management Department

·        To assist to finalize table layout with outlet team

·        To help arrange accommodation/ hotel booking /company car registration

·         To be the Meeting minutes taker

·         To help Drafting Memo

·        Assist and participate in any other given tasks and activities as requested from time to time by superior.

·        Undertaking other ad-hoc tasks as may be required from time to time by the management.