Operation Support Officer

Job Summary

The Operation Support Officer provides administrative, coordination, and operational support to business and technical teams to ensure smooth day-to-day operations. The role is responsible for maintaining documentation, coordinating internal and external activities, supporting project administration, monitoring work progress, and assisting with operational processes to ensure efficient service delivery and compliance with company procedures.

Key Responsibilities

Administrative & Documentation Support

• Prepare, maintain, and organize operational documents, records, templates, and reports.
• Ensure documentation is accurate, up-to-date, and properly archived.
• Maintain internal trackers, databases, and shared resources.
• Support document control and compliance with company procedures.

Coordination & Operational Support

• Coordinate activities between internal teams, clients, vendors, and other stakeholders.
• Schedule meetings, appointments, training sessions, and business-related activities.
• Support project and operational teams with day-to-day administrative requirements.
• Follow up on action items, deliverables, and deadlines to ensure timely completion.

Reporting & Data Management

• Update and maintain operational reports, project trackers, and management information.
• Monitor work progress and provide regular status updates to the team.
• Assist in preparing reports, presentations, and business-related documentation.

Finance & Procurement Support

• Support purchase requests, invoicing, expense tracking, and procurement-related activities.
• Coordinate with Finance and other departments to ensure timely processing of documentation.
• Maintain records related to operational expenses and project administration.

Team & Business Support

• Assist with onboarding and offboarding activities, where applicable.
• Support team events, workshops, training programs, and internal initiatives.
• Provide general operational assistance to improve team efficiency and service delivery.
• Perform other duties as assigned by management.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Management, Operations, or related fields.

• Experience in administrative support, operations support, project coordination, or related roles is preferred.

• Strong organizational and multitasking skills.

• Good attention to detail and accuracy.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

• Good communication and coordination skills.

• Ability to manage priorities and work under deadlines.

• Good command of English and Thai, both written and spoken.

Key Competencies

• Organization & Planning
• Coordination & Communication
• Attention to Detail
• Problem Solving
• Teamwork & Collaboration
• Service Mindset
• Adaptability & Flexibility
• Accountability & Reliability