Operation Support Specialist

About Our Client:

Our client is a listed AI infrastructure solutions provider headquartered in Singapore. It offers proprietary hardware, software and end-to-end services for AI data centres, covering solution design and planning, infrastructure integration, and operations and maintenance. Its portfolio spans high-performance AI servers, advanced power and liquid cooling solutions, and AI cloud services, serving enterprises, research institutions and cloud and edge computing deployments globally.

This role sits within the group's global services arm, which delivers end-to-end technical services for clients using the group's products and AI data centre (AIDC) solutions, with a focus on service quality and client value.

About the Role:

To provide maintenance-focused operation support, collaborating with and overseeing external service partners to ensure their service performance meets agreed SLAs. Continuously drive service process optimization to enhance operational efficiency and service quality. Act as an internal process liaison between the global services arm and group legal entities, owning end-to-end tracking for internal business workflows, and undertaking diversified operational administrative tasks to guarantee smooth delivery of overall service operations.

Key Responsibilities:

• Provide maintenance related operation support and coordinate with cross functional internal teams.
• Engage with external partners, monitor SLA compliance and service performance.
• Address service gaps proactively and conduct regular vendor performance reviews.
• Optimize maintenance workflows to enhance efficiency and service quality.
• Track operation metrics, prepare reports and support data driven decisions.
• Standardize maintenance SOPs aligned with company quality/safety requirements.
• Support urgent maintenance issues for rapid resolution.
• Serve as the global services arm's internal business process interface with the Group; initiate and track system workflows including service project quotation and service procurement applications.
• Undertake ad-hoc operational and administrative support tasks as assigned to facilitate seamless end to end service operations.

Requirements:

• Bachelor degree in Business Admin, Operations Management, Engineering or related fields.
• 2+ years of experience in maintenance operation support / vendor management.
• Hands on experience in SLA management and end to end business process optimization.
• Strong communication, analytical and problem solving skills.
• Familiarity with CMMS, procurement or enterprise operation support tools is a plus.
• Logical thinking, highly detail oriented, capable of prioritizing and managing multiple concurrent tasks and ad hoc assignments.