Operation Team Lead

Job Summary The Delivery Associate Team Lead is responsible for leading and supervising the Delivery Associate team, ensuring smooth daily delivery operations, achieving performance targets, and maintaining high service quality. The role involves monitoring team performance, preparing performance reports, and handling operational issues and escalations to ensure on-time shipment delivery.

Key Responsibilities

• Lead and supervise the Delivery Associate team to ensure effective daily operations.
• Monitor daily delivery activities and overall team performance.
• Track key performance indicators (KPIs) and identify areas for improvement.
• Prepare and maintain daily, weekly, and monthly performance reports.
• Follow up on shipment status and ensure deliveries are completed on time.
• Monitor service quality and ensure compliance with operational standards.
• Handle operational issues, complaints, and escalations in a timely manner.
• Coordinate with relevant departments to resolve delivery-related issues.
• Support Delivery Associates in achieving their performance targets.
• Identify operational challenges and recommend effective solutions.
• Ensure that all delivery processes and procedures are properly followed.
• Provide regular updates and performance feedback to management.