Operation Training Specialist

📌 About the Role
We are looking for an Operations Training Executive or Specialist to drive training programs that empower our store employees, strengthen operational standards, and support the growth of our restaurant business. You will be the key partner in ensuring our teams deliver excellent service and maintain consistent quality across all branches.

🎯 What You’ll Do

• Plan and deliver annual training programs to enhance employees’ skills in service and production.
• Conduct onboarding and operational training for both new and existing stores.
• Evaluate employee performance through training assessments and continuous follow-up.
• Support the development of Store Training branches and expand certified training stores.
• Partner with Operations teams on projects that improve standards and efficiency.
• Maintain training records and provide operational document support to branches.

✨ What We’re Looking For

• Bachelor’s degree in any field.
• At least 3 years’ experience in restaurant training or F&B operations training.
• Strong background in training program planning and execution.
• Willingness to travel to store branches.
• Good English communication skills.