Operational Contract Manager

It's more than a job

The Operational Contract Manager is responsible for managing end-to-end warehouse operations for a key global FMCG customer ensuring strong operational performance, customer satisfaction, and financial control.

This role owns the contract at site level and ensures that operational execution aligns with customer expectations, KPIs, and commercial objectives.

Responsibilities

• Drive performance against KPIs across cost, productivity, service, and profitability.
• Ensure team performance aligns with customer, site, and people KPIs.
• Own customer onboarding, retention, and ongoing operational excellence at contract level.
• Drive continuous improvement and productivity initiatives across warehouse operations.
• Prepare and present regular customer operational and performance updates.
• Contribute to tender and proposal inputs to support business growth.
• Prepare P&L reporting with commentary on financial and service performance.
• Lead, train, and develop teams, ensuring succession planning and capability development.
• Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.

Requirements

• 3-5 years’ experience in an account manager role within Contract Logistics.
• Experience managing FCMG or similar customer-facing contracts or operational accounts within a 3PL environment.
• Strong understanding of warehouse KPIs, productivity, and service delivery.
• Commercial awareness with exposure to budgeting or P&L ownership.
• Strong stakeholder management and communication skills.
• Experience in process-driven, high-volume, customer-focused environments.
• Exposure to large enterprise or technology customers is highly desirable.

Why join Kuehne+Nagel?
At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance
• Inclusive paid parental leave for all parents
• Career development through extensive learning and development opportunities
• Novated leasing and EV car subscription options
• Employee discounts, rewards and recognition programs
• Private health insurance discounts
• Corporate uniform allowance
• Charity and volunteering opportunities to give back to the community
• A collaborative culture with the strength of a global network