Operational Controller

Transport Controller / Operations CoordinatorCompany: Dedicated Same Day Couriers Ltd
Location: Derby (Office-Based)
Job Type: Full-time, Permanent
Salary: Competitive (Negotiable based on experience)
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM *(Flexibility required for occasional weekends as needed)*About UsDedicated Same Day Couriers Ltd is a rapidly growing logistics provider specializing in time-critical, same-day deliveries across the UK. We pride ourselves on reliability, speed, and precision. As we continue to scale our operations, we are looking for organized, quick-thinking, and resilient individuals to join our Derby team. We are hiring multiple candidates for this high-responsibility role.The RoleAs a Transport Controller / Operations Coordinator, you will be at the very heart of our daily operations. You will hold real autonomy to make fast, impactful decisions that keep our logistics network running like clockwork.Key Responsibilities:

• Driver Dispatch: Assign jobs to drivers dynamically based on live locations, vehicle capacities, and route efficiency.
• Live Monitoring: Track ongoing deliveries to ensure they meet strict, time-critical deadlines.
• Customer & Driver Liaison: Act as the primary, confident point of contact for field drivers and corporate clients.
• Problem Solving: Efficiently handle last-minute booking changes, traffic disruptions, and urgent customer requests.
• Data Management: Keep internal logistics systems and office software updated with precise, real-time tracking data.

What We Are Looking ForRequirements:

• Education (Mandatory): Minimum of a college level/further education qualification, high school diploma with passing marks, or an equivalent certified educational foundation.
• Experience (Preferred): 2+ years of experience working within transport control, courier dispatch, traffic management, or fast-paced logistics coordination.
• Licence: Must hold a full, clean UK driving licence.
• Communication: Clear, assertive, and confident communication skills (written and verbal). Ability to speak 2+ languages is highly preferred to coordinate effectively with a diverse driver fleet and customer base.
• Geography & Routing: Excellent practical knowledge of UK road networks, arterial routes, and postcodes.
• Pressure Management: A proven ability to stay calm, focused, and level-headed under pressure.
• Tech Literacy: High comfort level utilizing modern logistics/fleet software and standard Microsoft Office suites.

What You’ll Get

• Competitive Salary: Highly competitive package, tailored directly to your industry experience.
• Autonomy & Impact: A high-responsibility environment where your immediate decisions directly drive company success.
• Career Growth: Clear progression opportunities within a fast-scaling, ambitious business.
• Work Culture: A focused, high-energy, and collaborative team environment.

How to ApplyWe are looking to interview and onboard successful candidates quickly.

• By Email: Send your CV and a brief cover note to [email protected] with the subject line "Transport Controller Application".
• By WhatsApp: Message our recruitment team directly at 07863 833 359 with your attached CV.
• More info at https://www.dedicated-couriers.com/

Pay: From £12.71 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Bereavement leave
• Canteen
• Casual dress
• Company car
• Company events
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Matching gift scheme
• On-site parking
• Referral programme
• Sick pay
• Work from home

Work Location: In person