Operational Coordinator - General

Operational Coordinator - General position is available for our Corporate Warehouse.  The Operational Coordinator - General serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.

Responsibilities:

Order & Workflow Administration

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues; escalate complex problems appropriately.
• Maintain printer workflows and troubleshoot basic device issues.

Client Service Support

• Upload and manually enter orders; set up/edit item masters.
• Generate and distribute status and performance reports.
• Release special projects to Operations and ensure requirements are met.

Documentation & Billing

• Manifest and invoice orders accurately and on time.
• Prepare purchase orders for Operations supplies and services.

Operational Flex

• Assist with picking, packing, kitting, and shipping during capacity gaps.
• Identify process improvements and contribute to SOP updates.

Communication

• Maintain clear communication with Operations, Client Services, and IT/WMS support.
• Present options and data for decision-making when issues arise.

Qualifications:

Education & Experience

• High School Diploma or GED required; Associate degree preferred.
• 2–4 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Skills

• Critical thinking and problem-solving.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Technical

• Proficiency in Microsoft 365 and WMS systems.
• Familiarity with printing workflows and basic troubleshooting.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services.  For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits:

• 401K with company discretionary match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
• Must be willing to submit a background check.
• Ability to work legally in the United States

Equal Employment Opportunity Employer

Join our team!