Operational Endpoint Engineer

Context

We are looking for an Operational Endpoint Engineer to join our team. You will be part of a 10-person team managing the full lifecycle, support, and improvement of endpoints across a leading energy infrastructure company. You ensure devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Missions

• Handle tickets (incidents and requests) assigned to the team, with a focus on device lifecycle issues.
• Troubleshoot software (OS) and hardware-related issues and document the taken steps.
• Coordinate the repairs of hardware issues with vendors.
• Act as a clear, patient, and service-minded contact point for internal customers.
• Escalate complex technical issues to senior engineers while building your own troubleshooting skills.
• Perform staging of physical and virtual endpoints.
• Keep staging procedures up to date and aligned with team standards.
• Contribute to a smooth and predictable onboarding experience for new joiners.
• Manage returned equipment, assess its condition, and determine the appropriate next action (repair, redeployment, or retirement).
• Carry out secure data erasure procedures on returned devices.
• Coordinate with a third-party broker for device repairs, disposal, and warranty management.
• Update asset status in the CMDB accurately and consistently across all lifecycle stages.
• Manage returns to suppliers and track the resolution of related cases.
• Monitor stock levels and initiate orders via the administrative team when predefined thresholds are reached.
• Maintain a clean, well-organized, and efficient staging environment.
• Contribute to documentation, runbooks, and shared team knowledge.
• Proactively identify and suggest process improvements based on daily operations.

Technical Skills

• Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning.
• Demonstrated troubleshooting and support expertise in PC hardware and peripherals.
• Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets.
• Familiarity with SCCM-based staging and/or Intune. Autopilot provisioning is a plus.
• Basic proficiency in PowerShell, or a strong willingness to build expertise in this area.

Communication Skills

• Languages: fluent in Dutch or French and English.

Personal Skills

• Strong organizational skills and excellent follow-up — you close loops and don’t let things slip.
• Service-minded team player, comfortable with users and supplier contacts.
• Curious and willing to learn the broader endpoint stack over time.

1. 3+ years of experience with Windows including endpoint troubleshooting, imaging, and provisioning
2. Demonstrated troubleshooting and support expertise in PC hardware and peripherals
3. Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets
4. Familiarity with SCCM-based staging and/or Intune
5. Basic proficiency in PowerShell, or a strong willingness to build expertise in this area
6. Fluency in Dutch or French and English
7. Strong organizational skills and excellent follow-up
8. Service-minded team player, comfortable with users and supplier contacts
9. Curious and willing to learn the broader endpoint stack over time