Operational Excellence Analyst, SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Support operational improvement initiatives by analyzing performance data, identifying process gaps, and assisting in projects that improve efficiency, service quality, and operational performance.

Job Description:

• Monitor and analyze operational KPIs and prepare regular reports.
• Assist in identifying process improvement opportunities through data analysis.
• Support the implementation and tracking of operational projects.
• Create dashboards, reports, and presentations for stakeholders.
• Develop and update SOPs and process documentation.
• Coordinate with cross-functional teams to support operational initiatives.
• Perform ad hoc analysis to support business decisions.

Requirements:

• Bachelor's degree in Industrial Engineering, Business Management, Operations Management, Statistics, Mathematics, or a related field.
• Fresh graduates are encouraged to apply or 2+ years of experience in Operations, Analytics, Process Improvement, or Project Management.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel and Google Sheets; knowledge of SQL or BI tools is a plus.
• Good communication and stakeholder management skills.
• Highly organized, detail-oriented, and eager to learn in a fast-paced environment.