Operational Excellence Associate Manager

Key Responsibilities:

• Lead process improvement initiatives to enhance operational efficiency and service quality.
• Analyze operational KPIs, identify performance gaps, and recommend improvement actions.
• Conduct process mapping, root cause analysis, and process standardization.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Support digital transformation, workflow automation, and change management initiatives.
• Promote continuous improvement practices across operations.

Requirements:

• 4–6 years of experience Experience in Operational Excellence, Process Improvement, Business Process Management, or Operations.
• Experience in the insurance or financial services sector.
• Strong analytical, problem-solving, and stakeholder management skills.
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies is a plus.