Operational Excellence Digital Design Intern

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Job Location: Inflight Catering Centre 1

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

1. Contribute to operational digitalisation and innovations that set the foundation needed for AI transformation.

2. Work with business users to understand existing operational processes, document workflows, identify pain points, and translate business requirements into practical digital solutions.

3. Assist in collecting, cleaning, analysing, and visualising operational data to identify trends, exceptions, root causes, and opportunities for productivity improvement.

4. Design and develop prototypes or automation solutions.

5. Support the development of process maps, requirements documents, dashboards, business cases, standard operating procedures, and user documentation.

6. Working with stakeholders from Operations, HR, Finance, IT and other functions to validate requirements and test proposed solutions.

7. Participate in user acceptance testing, data validation, prototype demonstrations and implementation activities.

8. Understand operational problems and develop solutions that improve productivity, visibility, accuracy, governance and user experience.

Key Requirements

1. Strong analytical and structured problem-solving skills, with the ability to break an operational problem into processes, data, business rules and system requirements.

2. Comfortable working with data using Excel or Google Sheets, including formulas, pivot tables, data cleaning and basic analysis.

3. Knowledge of at least one technical or analytical tool such as Python, SQL, Google Apps Script, JavaScript, Power BI, Tableau, Looker Studio, Power Automate or similar platforms would be advantageous.

4. Able to create process maps, flowcharts, swimlane diagrams, data models or simple system workflows.

5. Strong communication skills are required because the intern will need to interview operational users, clarify requirements and explain findings to both technical and non-technical stakeholders.

6. Demonstrate curiosity, initiative and willingness to investigate ambiguous operational problems.

7. Experience with AI tools, APIs, automation, databases or application development.

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