Operational Excellence Lead

Key Responsibilities

1. Deploy & scale operational excellence frameworks

• Develop and implement a unified, comprehensive OpEx framework across the Greater China Area (GCA), integrating The Maersk Way (TMW), A3 problem-solving, Kaizen facilitation, visual management, and Gemba practices to elevate customer value delivery and establish market-leading service standards.
• Roll out global OpEx standards, Lean, Six Sigma and continuous improvement (CI) tools; build organizational capability and drive consistent adoption across frontline and leadership teams.

2. Drive strategic alignment & value improvement

• Conduct end‑to‑end business diagnostics to constructively challenge non‑value‑add practices, ensuring all activities align with GCA’s area business plan and strategic priorities.
• Design and facilitate cross‑client/cross‑product Kaizen workshops to deliver end‑to‑end service and operational excellence; co‑create and execute Tactical Implementation Plans (TIPs) with measurable cost/effort‑saving KPIs across functions.

3. Ensure execution rigor & operational transparency

• Own rigorous follow‑up of action items, establish visual management systems, and enforce process governance to boost cross‑functional alignment, transparency and collaboration.
• Track and report on OpEx KPIs, maturity progression and business performance improvements, driving accountability for safety, quality, cost and delivery targets.

4. Lead change management & digital transformation

• Establish structured organizational change management routines, training and adoption mechanisms to support digital transformation initiatives and embed sustainable process changes.
• Build and coach the OpEx community of practice; develop talent, embed continuous improvement mindsets, and lift the organization’s overall Lean maturity level.

5. Stakeholder engagement & capability building

• Partner with area leadership team, matrix stakeholders and cross‑functional teams to align on OpEx priorities, resolve systemic blockers and enable sustainable performance improvement.
• Act as a Lean/OpEx trainer and facilitator to upskill teams, standardize best practices, and drive consistent implementation of global OpEx methodologies in the local context.

Who we’re looking for

Professional Experience

• 8+ years of progressive experience in Supply Chain, Business Analytics, or related operational functions;
• 8+ years of hands‑on OpEx / Lean / Six Sigma / Continuous Improvement experience in complex global matrix organizations, with a Six Sigma Black Belt certification; consulting background is preferred.

Core Competencies & Skills

• Strategic execution: Ability to translate enterprise vision into local deployment plans, driving measurable business impact via structured OpEx rollouts and KPI‑led performance management;
• Transformation leadership: Proven track record leading change programs, influencing cross‑functional stakeholders in matrix setups, and driving adoption of new processes and standards;
• Workshop & facilitation: Skilled in designing and leading Kaizen events, problem‑solving workshops and capability‑building sessions for diverse audiences from frontline to senior leadership;
• Analytical & problem‑solving: Strong quantitative reasoning, root‑cause analysis and pragmatic problem‑solving skills, able to develop creative, actionable solutions to complex operational challenges;
• Communication & stakeholder management: Excellent written and verbal English communication skills; confident in engaging, influencing and presenting to senior stakeholders, with strong relationship‑building and facilitation skills to simplify complex narratives;
• Training & capability development: Experienced Lean/OpEx trainer with a demonstrated ability to elevate organizational Lean maturity through structured training, coaching and knowledge sharing;
• Learning agility: Comfortable operating in fast‑paced, agile global environments; passionate about continuous learning.

Mindset & Behaviors

• Result‑oriented with strong program planning and execution discipline;
• Customer‑centric, with a focus on delivering tangible customer value;
• Committed to innovation, continuous improvement and data‑driven decision‑making;

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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