Operational Excellence Support

Type of Employment: -

Contract Basis (2 Years) – Renewable

Role Overview: -

Support the Operational Excellence function by providing operational, administrative, and coordination support to ensure the effective execution of operational programmes, governance activities, dealer administration, and business initiatives. The role is responsible for coordinating documentation, monitoring project progress, maintaining operational records, and facilitating communication across internal stakeholders, regional teams, and dealers to support operational excellence and business objectives.

What You'll Do: -

Operational Administration & Documentation

• Coordinate and maintain operational documentation, including reports, presentations, meeting materials, and business correspondence.
• Ensure operational records and documentation are accurate, complete, and maintained in accordance with company requirements.
• Support the preparation of management reports, dashboards, and business updates for Operational Excellence initiatives.
• Maintain proper filing and document control for operational programmes and governance activities.

Work Process Manual (WPM) Coordination

• Coordinate the review, update, and distribution of Work Process Manuals (WPM), Standard Operating Procedures (SOPs), and operational guidelines.
• Monitor document review schedules and ensure timely updates with relevant stakeholders.
• Maintain document version control and ensure the latest approved documents are communicated across the business.
• Support process standardisation initiatives by ensuring documentation remains current and accessible.

Programme Administration & Learning Coordination

• Maintain training records, learning documentation, competency records, and programme databases.
• Coordinate learning programmes, workshops, and operational meetings, including logistics and documentation.
• Track programme completion and ensure learning records are updated accurately.
• Support the administration of capability development and operational improvement initiatives.

Project Coordination & Governance Support

• Coordinate project timelines, action trackers, and follow-up activities for Operational Excellence initiatives.
• Monitor the progress of assigned projects and escalate overdue actions where appropriate.
• Organise governance meetings, prepare meeting agendas, record minutes, and track action items.
• Support cross-functional coordination to ensure timely execution of business initiatives.

Dealer Administration & Governance Support

• Support dealer contract administration and maintain accurate dealer records and documentation.
• Coordinate documentation related to dealer onboarding, contract renewals, governance, and compliance activities.
• Ensure dealer documentation is maintained in accordance with company policies and governance requirements.
• Support operational audits and governance reviews through document preparation and coordination.

Stakeholder Coordination & Communication

• Coordinate communication between Headquarters, Regional Operations, Dealers, and cross-functional business teams.
• Facilitate information sharing to support programme implementation and operational alignment.
• Monitor responses and follow-up actions to ensure timely completion of business requirements.
• Build effective working relationships with internal and external stakeholders.

Performance Reporting & Data Management

• Consolidate operational performance data.
• Prepare routine reports, dashboards, and performance summaries for management review.
• Monitor operational KPIs and support data analysis to identify trends and improvement opportunities.
• Ensure data accuracy, consistency, and timely submission of reports.

Ad-Hoc Support:

• Perform ad-hoc duties and assignments as directed by the immediate superior.

Qualifications & Experience: -

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Retail Management, or a related discipline.
• Minimum 2–3 years of relevant experience in administration, operations support, project coordination, or business support.
• Experience in retail, FMCG, operational excellence, or multi-site operations is an added advantage.
• Experience coordinating projects, meetings, and business documentation.
• Strong organisational, coordination, and administrative skills.

Working Conditions:

• Based at Headquarters with frequent engagement across business functions.
• Standard office hours with flexibility to support operational requirements.
• May be required to work beyond normal office hours, including weekends or public holidays, to support business activities, training programmes, or operational initiatives.

Personal Data Protection: -

Mesra Retail & Café Sdn Bhd ("MESRA") is fully committed to the protection of Personal Data and compliance with the Personal Data Protection Act 2010 (“Act”). Mesra Retail & Café Sdn Bhd ("MESRA") assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only be used within Mesra Retail & Café Sdn Bhd ("MESRA"). We ensure that the data you submit to us remains confidential and is used for the purposes stated in the data privacy.