Operational Executive / Assistant

About the role

This role oversees daily deployment of manpower and resources for landscape maintenance contracts, coordinating operational activities and ensuring timely resolution of issues. You will manage contract renewals, plan long-term schedules for landscape maintenance and ad-hoc projects, and provide guidance to internal teams to meet performance objectives.

Key responsibilities

• Oversee daily deployment of manpower and resources for ongoing landscape maintenance contracts
• Collaborate with horticulturists to ensure smooth execution of routine operations and approved ad-hoc projects
• Facilitate day-to-day operational activities, ensuring timely resolution of issues and effective management of team performance
• Coordinate with traffic controllers and HR for manpower scheduling and adjustments
• Monitor contract renewals, manage existing contracts, and ensure operational processes align with business goals
• Plan and implement long-term schedules for landscape maintenance, tree pruning, tree removal and ad-hoc projects, informing clients in advance
• Work closely with sales executives to review quotations and tender documents before submission
• Represent the company in tender interviews and negotiations, ensuring favourable terms
• Oversee landscape enhancement, tree pruning, and other ad-hoc projects, liaising with contractors, sub-contractors, and clients
• Develop and maintain strong relationships with key clients, including property managers, developers, and commercial businesses

About you

• Ability to manage the entire client lifecycle, from initial contact through on boarding, project delivery, and contract renewal
• Capability to respond promptly to client correspondence, phone calls, and WhatsApp messages, addressing concerns and providing updates
• Ability to conduct monthly client meetings to review contract status, address concerns, and ensure client satisfaction
• Capacity to follow up on feedback and complaints, working closely with relevant internal teams to resolve issues in a timely manner
• Ability to prepare and submit reports such as horticulturist reports and handover-takeover reports
• Capability to manage handover-takeover procedures, ensuring timely inspections and follow up on outstanding contractor actions
• Ability to collaborate with other departments including landscape designers, HR, and accounts to coordinate project needs