Operational Facilitator

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Position An exciting opportunity has arisen for an Operational Facilitator based at The Ayrshire Urgent Service at University Hospital Crosshouse .

Hours 3 posts available - 36 hours permanent.

working hours are between 8am – 8pm over 7 days per week including public holidays.

What You Will Do You will be the first point of contact for AUCS ensuring calls are directed to the appropriate pathway, manage an effective and timely appointment service allocating appointments and home visits.

For further information on the role please click the link below to view the job description Knowledge, Training And/or Experience Required To Do The Job You will have excellent organisational and communication skills and have the ability to work effectively and efficiently as part of a team. You should be an enthusiastic and motivated individual for this role. You should be educated to SVQ Level II in Business Administration or equivalent knowledge based experience. The post holder should have the ability to work well under pressure.

For further information on the requirements for the role please click the link below to view the person specification Full UK Driving Licence/Access To a Vehicle Full UK driving licence is essential to this role

If you would like to find out more about the role, please contact: Catherine Campbell, Service Manager at [email protected] or call 07921492193.

Right to Work / Certificates of Sponsorship To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form. NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts. Additional Information For Candidates

• You should apply for this post by completing the application process on NHS Jobs Scotland.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
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• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your NHS Jobs Scotland account profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.