Job Description – Quality Manager

Experience: 8+ Years

Department: Quality Assurance / Quality Control & Food Safety

Locations:

• Lucknow – Biscuits Industry only
• Surat – Biscuits Industry only
• Kolkata – Biscuits Industry only
• Haridwar – Biscuits & Chocolate Industry

Job Purpose

To lead the plant-level Quality Assurance, Quality Control and Food Safety function, ensuring product quality, food safety, regulatory compliance, process control, audit readiness, customer satisfaction and continuous improvement.

Key Responsibilities

• Lead complete QA/QC and Food Safety operations across the manufacturing plant.
• Ensure compliance with FSSAI, HACCP, GMP, GHP, ISO/FSMS and applicable food-safety standards.
• Monitor IPQC and Finished Goods Quality from raw material/process stages through final packing.
• Ensure product parameters such as weight, moisture, dimensions, colour, texture, breakage, baking parameters, packaging and coding meet specifications.
• Manage FG release, product hold, rejection and disposition as per approved procedures.
• Conduct internal audits and ensure readiness for customer, certification, FSSAI and external audits.
• Drive RCA, CAPA and corrective/preventive actions for quality deviations and customer complaints.
• Analyse customer complaints, identify recurring defects and implement preventive measures.
• Ensure GMP/GHP, sanitation, personal hygiene, pest control and 5S standards across the plant.
• Drive Kaizen, continuous improvement, defect reduction and quality-cost improvement initiatives.
• Develop and implement quality training and competency programs for QA and production teams.
• Prepare and review DQR, WBR, MQR, quality dashboards, CAPA trackers and MIS reports.
• Work closely with Production, Engineering, Stores, R&D and other departments to resolve quality issues.
• Monitor quality trends, rejection, hold, rework, complaints and Cost of Poor Quality.
• Ensure proper documentation, traceability and adherence to quality procedures.
• Lead and develop the QA/QC team and establish strong quality culture and second-line capability.
• Escalate critical food-safety, regulatory or serious product-quality risks to Plant/Operations Head.

Industry-Specific Requirement

• Lucknow / Surat / Kolkata: Mandatory: 8+ years of relevant experience in the Biscuits Manufacturing Industry.
• Haridwar: Mandatory: 8+ years of relevant experience in Biscuits and/or Chocolate Manufacturing Industry. Candidates with exposure to both biscuits and chocolate manufacturing will be preferred.

Preferred Skills

• Strong knowledge of HACCP, FSSAI, GMP/GHP, FSMS and Food Safety
• Internal & external audit handling
• RCA & CAPA
• IPQC & Finished Goods Release
• Customer Complaint Management
• Quality MIS & Documentation
• Kaizen / 5S / Continuous Improvement
• Team Management & Leadership
• Strong analytical and problem-solving skills

Reporting To: Plant Head / Operations Head