Operational Improvement Principal

Operational Improvement Principal

What will I do?

• Partner with clients across private and public sector organizations to improve business operations, processes, and ways of working to achieve measurable business outcomes.
• Conduct operational assessments, stakeholder interviews, and workshops to identify performance challenges, root causes, and opportunities to improve efficiency, quality, customer experience, and business value.
• Analyze and redesign end-to-end business processes, operating models, and governance approaches to enable sustainable improvements and support transformation initiatives.
• Facilitate cross-functional discussions to align stakeholders on priorities, future-state solutions, implementation roadmaps, and value realization opportunities.
• Develop business cases, improvement recommendations, performance metrics, and implementation plans that translate strategy into actionable results.
• Support the execution and adoption of operational improvements by helping clients establish performance management practices, governance structures, and continuous improvement capabilities.
• Leverage data, analytics, process mining, automation, and AI-enabled capabilities to accelerate delivery and identify opportunities for additional business value, partnering with specialized SMEs as needed.
• Contribute to Slalom’s Transformation and Operational Improvement capability through solution development, knowledge sharing, industry events, and team mentorship

  What will I bring?

• 6–10 years of experience in operations improvement, process improvement, business transformation, operational excellence, management consulting, or related disciplines.
• Demonstrated success delivering measurable improvements in operational performance, process efficiency, cost reduction, quality, customer experience, or risk management.
• Experience leading process assessments, process mapping, workshop facilitation, root cause analysis, future-state design, and implementation planning.
• Strong consulting, communication, and stakeholder management skills with the ability to influence teams and leaders across all organizational levels.
• Ability to translate complex business challenges into practical solutions that balance people, process, technology, data, and governance considerations.
• Familiarity with process improvement methodologies, continuous improvement practices, operating model design, and organizational change concepts.
• Experience in applying analytics, automation, and emerging AI capabilities can be applied to improve business operations and accelerate value realization.
• Experience working in industries such as manufacturing, healthcare, financial services, telecommunications, energy, aerospace and defense, supply chain and logistics, or public sector organizations is preferred.[
• Lean Six Sigma certification or similar process improvement certification is preferred but not required. Practical experience delivering operational and process improvement outcomes is more important than formal certification.
• Bachelor’s degree required; advanced degree preferred

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

Slalom Employee Perks:

• Culture & fun!

• Lunch & learns

• Health & wellness activities

• Holiday parties

• Employee community groups

• Social clubs & activities

• Vacation (20 days prorated based on start date & wellness/sick days)

• Tangible perks

  • Competitive compensation package

  • $100 cell phone monthly reimbursement

  • Registered Retirement Program (RRSP) & Employer Matching

  • Tax-Free Savings Account (TFSA)

  • Annual “Thrive Well-Being” Gift Card

  • Family planning/ Fertility Benefit

  • Maternity/Parental Leave Top-Up

  • Medical & Dental Benefits

  • Life and AD&D Insurance

  • Access to Supplementary Life and AD&D Insurance

  • Access to the Employee Assistance Program (EAP) and Inkblot Therapy

  • And more!

  • All benefits are subject to eligibility requirements 

    Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process. Please note if you are hired at Slalom you will be required to complete a background check