Operational Intelligence Analyst

Job Summary

JLL empowers you to shape a brighter way.

Responsibilities

• Ability to follow structured decision trees, defined risk criteria, and standard operating procedures with a high level of accuracy and consistency.
• Ability to identify patterns, gaps, or recurring issues and escalate observations appropriately, without ownership of solution design.
• Clear and professional written communication skills, with the ability to document findings, follow-ups, and outcomes accurately within enterprise systems.
• Demonstrated process discipline, with the ability to operate effectively in structured, rules-based environments.
• Exceptional attention to detail, enabling accurate identification of inconsistencies, missing information, and misclassified risk events.
• Familiarity with incident management, EHS, risk management, or compliance workflows is preferred.
• Foundational understanding of AI-assisted workflows and human-in-the-loop validation processes.
• High level of adaptability and comfort working in evolving, dynamic environments, particularly where processes and tools continue to mature.
• Openness to feedback and the ability to quickly incorporate updates to SOPs, risk definitions, and AI-related workflows.
• Professional and effective stakeholder interaction skills, including coordinating with action owners and escalating issues respectfully.
• Proficiency in Microsoft Excel for data tracking, filtering, and basic analysis, and Microsoft Word for documentation and SOP adherence.
• Proven experience working within enterprise systems such as incident management or case management platforms.
• Sound analytical judgment with the ability to apply risk criteria effectively and recognize situations requiring escalation.
• Strong commitment to continuous learning, with an interest in building knowledge of safety risk concepts and AI-supported tools over time.
• Strong sense of accountability and ownership, ensuring assigned tasks are completed through to closure or appropriately escalated.
• Strong time management skills with the ability to manage fluctuating workloads

Location

Remote - Bengaluru, KA; Hyderabad, TS

Scheduled Weekly Hours

40

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