Operational Manager

About the role

What you'll be doing

1. Supervising and coordinating the work of cafe staff, including baristas, servers, and kitchen staff
2. Overseeing inventory management, ordering supplies, and maintaining optimal stock levels
3. Monitoring and optimising financial processes, including cash handling, invoicing, and reporting
4. Ensuring compliance with health, safety, and food hygiene regulations
5. Identifying opportunities for process improvements and implementing them
6. Providing exceptional customer service and resolving any customer issues
7. Supporting the cafe manager in strategic decision-making and business planning

What we're looking for

1. Minimum 3 years of experience in a similar operational management role, preferably in the hospitality industry
2. Demonstrated ability to lead and motivate a team of diverse staff
3. Strong financial acumen and experience in managing budgets and reporting
4. Excellent problem-solving and decision-making skills
5. Proficiency in using technology and point-of-sale systems
6. A passion for the coffee industry and a commitment to delivering exceptional customer experiences