Operational Manager

About the role

As Operational Manager, you are the operational bridge between the CEO and all outlet Supervisors. You own multi-outlet performance — sales, speed, quality, and SOP compliance. You make sure every outlet runs the NUI way, every day, without founder dependency. You report directly to the CEO.

Key responsibilities

• Monitor daily sales, speed of service, and waste across all 5 outlets
• Hold SPVs accountable to KPIs — revenue, cost, and service standards
• Identify underperforming outlets and drive corrective action fast
• Ensure SOP compliance across all locations consistently
• Conduct regular outlet audits — food quality, hygiene, presentation
• Escalate and resolve operational issues before they reach the CEO
• Coach and develop outlet SPVs into strong, independent team leaders
• Support onboarding and training of new outlet teams during expansion
• Manage shift coverage gaps and crew performance issues
• Submit weekly outlet performance reports to CEO

About you

• Minimum 3 years experience managing multiple F&B or retail locations
• Proven experience managing teams of 20+ people across locations
• Strong operational mindset — measure first, decide second
• Bali-based or able to relocate immediately
• Fluent Bahasa Indonesia, conversational English
• Must own a motorbike
• Experience in fast-casual, QSR, or franchise F&B environment
• Familiar with healthy food or wellness market
• Has built or implemented SOPs in a multi-outlet setting
• Comfortable with Google Sheets and POS data

About us

NUI Healthy Food is a fast-growing healthy fast-casual brand based in Bali. We serve protein-focused, nutritionally transparent meals designed for everyday consumption — not just gym days. We are currently operating 4 outlets and expanding to 5, while building the operational foundation for a franchise system across Southeast Asia.